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6 Tips to Scale Knowledge Base Content That Truly Helps Customers

BenchmarkONE

A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.

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Build an Online Portfolio to Demonstrate Your Salesforce Skills

Salesforce Marketing Cloud

It’s time to create your own website and showcase a your professional portfolio of projects, resume, demo videos, and much more. But hey, you have tech skills. You’re learning Salesforce skills every day. Keep reading to learn how and why you should consider building an online portfolio of your Salesforce skills on the Salesforce platform.

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AI Optimization: How to Appear in AI Search Results

RebelMouse

With a simple “Ask anything” box, and catchy “Where knowledge begins” tagline, Perplexity has turned out to be particularly good at breaking news and analyzing news events, so it has caught the attention of publishers. Get ahead of your competitors and request a demo today. How do you land in Perplexity’s search results?

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2024 B2B SaaS Buyer Preferences: Human-Centric Digital Experiences over Sales Calls

FunnelEnvy

Experiences such as virtual reality product demos, interactive webinars, and personalized online journeys can enrich a digital-first sales process. Interactive Webinars and Virtual Product Demos Webinars can be an excellent stand-in for prospects who want to avoid 1:1 sales calls.

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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce Marketing Cloud

Watch the demo What is self-service customer service? To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. At a high level, self-service customer service simply means letting customers help themselves.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. Generating knowledge articles Salesforce research shows that 59% of customers prefer self-service tools for simple service issues. Watch the demo So how can generative AI help?