Sprout Social
JANUARY 10, 2024
However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. It’s also an opportunity to become the ‘hero’ in your customer’s story. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively?
Salesforce Marketing Cloud
NOVEMBER 16, 2023
How do you increase revenue, decrease costs, and maintain the best possible customer experience — all at the same time? Let’s take a few minutes to review the principles of great customer service operations — and what you can do right now to take your organization to the next level. It’s a delicate balancing act.
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Salesforce Marketing Cloud
APRIL 10, 2024
How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.
FunnelEnvy
FEBRUARY 19, 2024
High-converting landing pages are strategic assets that transform curious visitors into engaged users and paying customers. Click To Tweet Understand the importance of customer journey and intent. Be sure your landing pages integrate with the website design to keep the customer journey on-brand. Social Proof Builds Trust.
Salesforce Marketing Cloud
JUNE 12, 2023
84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. While many customers still use the phone, 57% now prefer to use digital channels. Get the insights now 1.
Zoominfo
AUGUST 8, 2022
Changing jobs can also mean more workplace flexibility, career growth opportunities, and more general satisfaction for employees. Team members who have grown with you know your product, customers, and workplace expectations better than anyone else. So what keeps employees around?
Rev
AUGUST 23, 2023
And with the impact of PLG on user adoption, customer satisfaction and revenue growth, it’s no wonder the B2B tech world lapping it up. It prizes organic growth, fosters lower customer acquisition costs and focuses on faster time to value realization for customers. PLG emphasizes a user-centric approach.
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