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Anything Goes Marketing

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Customer Service at its Best: Wind Mobile

Anything Goes Marketing

For someone who lives and breaths customer service as part of my profession I am very critical with companies I deal with as I have a high expectation on the type of service I should receive. I’ve finally found a company that does a fantastic job at servicing its customers across many channels and you know I have to blog about it.

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Twitter and Customer Service - Potential PR Nightmare

Anything Goes Marketing

Your company may have just started down the path of using Twitter as another communication channel. (If The question that you may be grappling with is this: How should Twitter be used for customer service? If you notice, it's recommended that all customer blog posts be followed up on. Now back to our story).

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Automated Customer Scoring - Going Beyond Leads

Anything Goes Marketing

Can you apply this same concept to customers? Knowing the account rep role myself quite well, wouldn't it be easier if you had a mechanism that scored existing customers through automation rather then waiting for account reps to pass on this data? PS - Has anyone tried a Customer Scoring program?

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Give web visitors the resources they need - Customized Google

Anything Goes Marketing

Raise your hand if you answer yes to all of the following questions: My company has a website We have great resources on our website Some of these resources help our customers and prospects learn more about what we do and affect the buying process It's difficult to find these resources on our site Your hand raised?

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Bad Customer Experience: Happy Ending

Anything Goes Marketing

In an earlier post on Bad Customer Experiences I told you all about my tragic experience at a Shell gas station a week ago. Customer feedback is something I take very seriously and appreciate you having taken the time to email us. Or if you are not a Scotia bank customer you could bring it to any bank and they would also reimburse you.

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Lessons Learned in Cost Rica - Being Customer Centric

Anything Goes Marketing

Beyond the beauty of this country and the relaxing siestas in the sun, I was reminded of a valuable lesson - go above and beyond for your customers. Going that extra mile for the customer What made the trip was our tour guide Jonathon and driver Daniel from Central American Tours. Would I recommend this tour company and my tour guide?

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Have you Thanked Your Customers Today?

Anything Goes Marketing

We sometimes forget that our customers are the lifeblood of any organization. Al DiGuido is his ClickZ article " The Power of "Thank You " explains that in today's world of technology, there is no reason that you shouldn't be thanking your customers. Here are two words that you can say that are easy and will go a long way "Thank you!".

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