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Customer service tiers: What they are and how to create them

Sprout Social

These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service. Why do organizations use tiered support? Why do organizations use tiered support? Document these and share them back with your team.

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The Case for Allowing Personal Emails on Lead Gen Forms

The Point

Anecdotally, the trend seems to be shifting in a direction of a more permissive approach. Allowing personal emails enables prospects to conduct research on their terms, rather than forcing them to comply with criteria based on what your sales team considers a “good” lead. solely for the purpose of diverting marketing emails.

Lead Gen 297
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What you need to know about social media copyright

Sprout Social

How copyright works on social media Before we dive into the nitty gritty, here are a few definitions you need to know to make sense of copyright regulations and legal jargon: Commercial intent: When a brand uses products, tools, content or other intellectual property with the intent to make a profit.

Copyright 110
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B2B buyers see persistent problems with tech vendors

Martech

B2B buyers’ pain points when dealing with technology vendors have persisted — and in some cases, worsened — over the last year, according to Hero Digital’s annual B2B Buyer Report. Difficulty connecting with support teams knowledgeable about their issues (39%). Used with permission.

Vendors 118
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AI-generated Pages and more in Seismic’s Winter 2024 Release 

Seismic

Save time with AI Page Builder AI Page Builder gives enablement teams a highly intelligent assistant to simplify page creation in Seismic. An activity that previously took several hours to produce great content for go-to-market (GTM) teams can now be completed in an hour or less. Get a demo today !

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How to Address Common System Integration Errors That Arise with a HubSpot-Salesforce Integration

SmartBug Media

As a result, businesses are forced to rethink their data structure to accommodate both teams. This unification allows team members to reliably collaborate in a system that facilitates all of their needs in one shared location. Instead of relying on display names, use object IDs for fields linked to other objects.

Hubspot 75
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3 email marketing shifts to make in 2023

Martech

Take what you learned from your holiday cadence as an opportunity to discover whether it’s a workable strategy or only as a “break glass in case of emergency” move. Successful email marketers believe in the sanctity of permission. That permission-based practice is what you want to be involved in.