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Industrial Marketing Strategy Must Be Documented for the Best Results

Tiecas

A documented industrial marketing strategy is critical for success. Did you know 80% of successful content marketers have a documented content marketing strategy? Why Document Your Industrial Marketing Strategy? Bottom line— A documented industrial marketing strategy provides clarity, alignment, and measurable results.

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

When it comes to great customer service, your contact center plays an important role. Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. What is contact center automation? What are the benefits of contact center automation?

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Unleashing the Power of Brand Messaging in B2B Organizations

The Marketing Blender

Learn how to craft messaging that resonates and how to scale it effectively throughout your organization. Positioning: Shaping Perceptions Beyond Competition A common misconception is that competitors define an organization’s position in the market. In reality, it’s the buyers who determine this position.

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How Using a Document Library Can Improve Your Sales Process

Hubspot

For many organizations, figuring out how to distribute sales content is a challenge. In fact, sales reps spend up to 15% of their time on administrative tasks including responding to emails and looking for resources and documents. This is why having a central document library is a must for effective sales teams.

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Adopting a Self-Service Sales Model in Your Organization

ANNUITAS

Read on to learn how to balance changing buyer preferences with a hybrid sales model that works for your organization. This is how you contact leads at the right point in their journey. Holding space for these conversations—and documenting the results—means that you’re more likely to only contact a lead when they’re ready to talk.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

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A 4-step guide to creating a self-service marketing organization

Martech

Here are four things you need to focus on to “really make self-service pop for your organization.”. Documentation. Documentation. That’s why you have to document what you want them to do and how to do it. Documentation is one part of reference, the other is recordings of regular trainings. “You Enablement.