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What Is Good Customer Service?

Salesforce Marketing Cloud

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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Expert Local SEO Services for Accountants

Go Beyond SEO

Welcome to our guide on expert local SEO services for accountants ! When potential clients are looking for accounting services in their area, they turn to search engines like Google. In this article, we will explore the strategies and techniques involved in local SEO services specifically tailored for accountants.

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Four Ways to Provide Effective Customer Service for B2B Customers

Webbiquity

Providing excellent customer service is essential for all businesses, but B2B customer service is very different from B2C. For the best results, B2B customers should be treated as partners in success, and it’s crucial that your customer service team completely understands the businesses that they are supporting.

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What Is a Marketing Database? (Hint: It’s NOT Your Audience)

Marketing Insider Group

Ensuring accuracy, security, and transparency in your marketing database builds customer trust and maintains data integrity. It includes details like: Customer names Contact information Purchase history Interaction history Preferences This information is invaluable for businesses looking to tailor their marketing strategies effectively.

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3 Service Investments To Help You Weather an Uncertain Economy

Salesforce Marketing Cloud

When your team has an efficient platform — not just the mashup of tools acquired over the years — they can focus on delivering empathetic, effective customer service. When it comes to investing in customer service, you have to provide your team with the right tools. Invest in customer support.

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What is Data as a Service (DaaS)?

Zoominfo

Data as a service, or DaaS, helps businesses solve this costly problem by hiring specialized providers whose sole focus is delivering accurate, insightful, and reliable business data, allowing leaders to focus on growing their business. DaaS is a suite of products and services that create an end-to-end data management platform.

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Top Customer Retention Strategies for B2B Marketers in 2023

Marketing Insider Group

But when customer retention poses a threat for an ongoing issue, a few strategies can help you hold on to patrons, keeping your business on a successful track for the year ahead. Take this further and personalize the onboarding process and content to help bolster customer retention, which leads to the next strategy….