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CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way

Customer Experience Matrix

Has anyone asked you recently about the past, present, and future of Customer Data Platforms? It’s eleven years since the term “customer data platform” appeared in 2013. The first stage was just to recognize that CDP was a separate category of software. The concept itself was easy to grasp (“all customer data in one place”).

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How to Add Your Business to Google Maps

Marketing Insider Group

This makes your business more accessible to your customers. You need to fill in the following details: name, address, and category. Choosing the right category allows your business to appear under related searches. When you click on the category box, a menu will drop down, containing the most common categories.

Google 360
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How Sur La Table uses AI to power customer experience

Martech

National retailer Sur La Table draws customers to physical locations with cooking classes and a wide selection of high-end kitchenware to shop. Now, the company’s customer experience is similarly optimized online with a new AI tool that aids in product discovery and identifying ecommerce opportunities to boost sales.

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5 Content Marketing Lessons from the Fastest Growing SaaS Companies

Marketing Insider Group

In addition, SaaS companies are always playing a long game with customer acquisition, looking to create content that continually demonstrates the value of their brand so customers keep them top-of-mind when it comes time to purchase new solutions. The Ahrefs YouTube channel has become a go-to resource for SEO professionals.

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Recession? How to Make the Least Risky Budget Cuts

Vision Edge Marketing

4 Key Categories to Consider When Making Budget Cuts . We’ve experienced four downturns with customers. In this approach, your functional/department leaders would review every line item in their budget and then decide into which of these four categories an expenditure resides: . Defend customer and/or market share. .

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The Decision Journey: New Insights from Reddit Research

Convince & Convert

The Challenge of Building Customer Loyalty If you’re a brand leader today, it can feel like it’s harder than ever to build loyalty with customers. TWEET: 71% of consumers switched brands at least once over the past year, hunting for better deals, better product quality, or better customer service among many other reasons.

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Will Your Customers Make Your Next Solution a Blockbuster Hit? | What’s Your Edge?

Vision Edge Marketing

If you’re like many of our customers, you compete every day to find new customers, and keep and grow the value of your existing customers. To achieve blockbuster status, you need your product and service development teams to create solutions customers want and the service quality to keep them coming back for more.