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Growing Brand Loyalty Through Social Media: An Interview with Tiffany Rivers of Boys & Girls Clubs of America

Brandpoint

At this virtual SMSS, Tiffany will be participating in a panel titled “Growing Brand Loyalty Through Social Media Communities,” which will focus on building communities based on audience, how to keep people engaged and accessibility that allows for one-to-one connections. In some ways the barrier to entry is lower.

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[UPDATE] 7 Customer Loyalty Programs That Actually Add Value

Hubspot

And if you’re like 65% of marketers, your company has implemented a loyalty program. But is your loyalty program working? According to the 2015 Colloquy Customer Loyalty Census , American households hold memberships in an average of 29 loyalty programs, but are active (meaning earn or redeem at least one per year) in only 12 of them.

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Merkle introduces new customer experience products for contactless shoppers

Martech

Without downloading an app, the consumer can find out product details and pricing, order the product to be shipped, or add it to wish lists or wedding registries. The experience integrates with a retailer’s website, loyalty programs and customer profiles. Read next: 2022 Predictions: Customer Experience & Digital Experience.

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Social media personalization: The opportunity and risks to consider

Sprout Social

They’re always available, ready to swoop in and save the day when you want a recommendation, can’t find what you’re looking for, or need help with a return or past order. Get your business intelligence house in order. Personalization makes audiences feel cared for and connected to your brand, which inspires loyalty and conversions.

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Does Your Rewards Program Need a Mobile-First Redesign?

The Customer

How fully integrated is the mobile component of your loyalty initiative? Following is a deep dive into building a mobile-first loyalty experience, and how to correctly integrate it with other screens. So, if the loyalty experience they encounter with your brand isn’t mobile-first enough, they may skip it 5.5 minutes from now.

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How to Create and Align Your Content with the Buyer Journey

Marketing Insider Group

In order to do that, we must place customer insights ahead of internal demands. It also supports loyalty, retention, and adoption. Support the conversion by removing any friction or barriers (i.e., You want to drive loyalty, advocacy, and retention. The star of your content strategy shouldn’t be you.

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How Georgia-Pacific connects with customers on retail media networks

Martech

A lot of consumers started downloading mobile apps to do their pickup or delivery orders. A: The main barrier for customers was delivery costs. So we saw our household penetration grow when we partnered with retailers on how to overcome some of the barriers to pickup and delivery. Q: What were your findings at the beginning?