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CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way

Customer Experience Matrix

Once we had identified the CDP category, the next stage was convincing people that it was important. So we spent most of our time explaining the difference between CDP and other systems that also built customer databases. Of course, we are just one voice among many, and are easily drowned out by vendor promotions.

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What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce Marketing Cloud

A Serviceblazer is a team builder, problem solver, and customer advocate. Whether you’re seeking advice on implementing a specific feature or sharing your success stories, the Serviceblazer Community is the go-to platform for practical problem-solving. “A Find out how in Salesforce’s latest State of Service report.

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Sales and Marketing Alignment: Why it Matters

Act-On

We know what causes misalignment: No shared understanding around who we’re trying to reach. We also know there are concrete steps every team can take to get back on the same page. It’s always been a problem—but in the modern, multichannel, digital-first era of B2B buying , this misalignment puts customer experience at risk.

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Why Invest in Case Studies: What They Are and Why They Matter

Optinmonster

At OptinMonster, you’ll notice that we spend a lot of time conducting case studies and highlighting them on our blog. In fact, we make a regular effort to communicate with our customers to produce great case studies. Because we understand just how valuable case studies are in educating customers and increasing conversions.

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Hey Marketing: An Inquiry Is Not A Lead

Marketing Insider Group

The main problem here is that there is no common understanding of the difference between an inquiry and a lead. And this problem drives a deeper wedge between marketing and sales. Marketing needs to partner closely with sales. We delivered a solid return on marketing investment. Why is this important? Visited our website?

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How We Rethought Our Email Marketing Automation Workflow and Nearly Tripled Email Open Rates

Act-On

And we wanted better than average, and I bet you do, too. So, we did a complete overhaul of our email marketing automation workflow and automated programs, which resulted in a near tripling of our email open rates, with a 2,900% increase in click-throughs. We had to get more personalized. Average at best. Attend a webinar?

Open Rate 216
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Market Validation: The One Step You Can’t Afford to Skip

Vision Edge Marketing

To that we say, “Whoa, Nelly, market validation comes first.” It’s not about convincing someone to buy and teeing up the transaction–that is a closed sale. Perhaps you’re thinking, we already have customers who buy our product so we can skip validation of product-market fit, in order to make the deadline.