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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. Customers are an important stakeholder to your company, so it’s key that their personal opinions are taken into account. With VoC, customers’ opinions have a direct pathway to your entire organisation. Focus groups.

Opinions 156
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Listening mailbag: Your burning questions answered with social listening

Sprout Social

If you answered “yes” to any of these questions, we have good news for you: You don’t need to schedule a focus group to get answers. Many praised the brand for the delightfully weird launch on Twitter using the “Face with Tears of Joy” emoji most frequently. Need insight into an emerging trend? Is dropshipping dead?

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How Market Research Fuels Killer Social Media Marketing

Valasys

What is Social Media Marketing Social Media Marketing (SMM) leverages platforms such as Facebook, Instagram, Twitter, LinkedIn, YouTube, and Pinterest to establish connections with your target audience, improve brand presence, boost sales, and generate traffic to your website. Here, we’ll explore two powerful methods: 1.

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Why it’s time to break up with your biannual brand survey

Sprout Social

You deserve real-time insights, unfiltered audience opinions and speedy results. Twitter Brand Surveys. On Twitter, brands aren’t just part of the fun. Seven out of 10 Twitter users even say that “Brand Twitter” is one of the best parts of being present on the network. Sometimes, they’re driving the fun themselves.

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Tips for international B2B market research

Savanta

Select the wrong methodology and participation rates may be low or real opinions hard to uncover. For example, some cultures have a strong preference for providing feedback one-to-one which means that focus groups aren’t a viable option. Connect with Andrew on Twitter or Google+. Choose the research approach carefully.

Research 120
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Mastering Social Media Analytics: An Interview with Ryan Sweeney of Ignite Social Media

Brandpoint

In the description of your workshop, it states “the best focus group lives in the world of social media.” You would be doing your brand a disservice to ignore the opinions of those groups listed above. Follow Ignite Social Media: Facebook | Twitter | LinkedIn. Can you explain what that means a little further?

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Tips for international B2B market research

Savanta

Select the wrong methodology and participation rates may be low or real opinions hard to uncover. For example, some cultures have a strong preference for providing feedback one-to-one which means that focus groups aren’t a viable option. Connect with Andrew on Twitter or Google+. Choose the research approach carefully.

Research 120