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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. The goal is to convert leads into paying customers, build relationships with them, retain them, and turn them into brand advocates. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it.

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Integrating mobile video branding into the auto purchase funnel

Biznology

Getting those opportunities right requires manufacturers, but most importantly dealers to engage with the customer long before they meet them, even before they know what they want. We draw inference from Search interest analytics, internal site searches, database segmentation, and behavioral tracking. To be continued. The Let’s Do It?

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Is your brand making maximizing interest from potential customers?

Biznology

Engaging customers long before a sale, and even longer after it, are keys to building brand confidence and growing your revenue. At each of the four stages of a sales funnel your goal is to be front of mind, engage, provide value, and move the customer to the next stage. This is where personalized customer journeys come into play.

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5 ways to promote your promotional products

Biznology

Examples include: Free gift with minimum purchase. Depending on how you want to segment recipients, you can use different URLs and then add different offers based on segments including industry, geographics, or demographics. There is no reason why you can’t offer your branded giveaways on your website.

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Am I connecting with my customers enough? 10 tips for customer outreach

Biznology

How’s your customer outreach? You might be looking at how to secure new customers and follow up on leads, but are you also keeping your existing customers happy? We hear a lot about customer engagement and outreach these days. After all, holding on to those existing customers is really your bread and butter.

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6 important data points to record on your customers

Biznology

Customer data is one of the most important parts of your business success. If you’re not already using a customer relationship management (CRM) platform to collect and manage the data , you should be. You can encourage them to share their information by offering a freebie or a special discount on their next purchase.

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Forget Rewards: Why B2B Loyalty Marketing is Different

Biznology

Second, purchase decisions are made by a group, and it’s near impossible to know exactly who is involved, not to mention how logistically to pass along the reward. Another exception is engagement (versus purchase) rewards like IBM’s VIP program, where users earn points for sharing content and giving reviews. The limit might be $25.

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