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Paul Gillin

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Skepticism on Gallup’s Gloomy Social Media Assessment

Paul Gillin

A new Gallup study appears to throw cold water on the whole concept of social media marketing, but I’d be careful about taking the findings at face value. Gallup asked 18,000 consumers about the influence of social media on their buying decisions. Sixty-two percent said social media has no influence at all.

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Five Often-Overlooked Reasons Senior Executives Should Use Social Media

Paul Gillin

I hear these objections all the time when speaking to top executives about social media. The same applies to online interactions, and that’s why social networks can be so powerful for executives. One reason is because they know that the journalists, analysts and others who influence audiences they care about are following them.

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What Social Media Marketers Should and Shouldn’t Do

Paul Gillin

A journalist contacted me with some questions about social media marketing that I hear quite often. What are three or four things social media marketers should do, and explain why they’re important. Identify the social media channels that your customers use – if any – and stake out at least a basic presence there.

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Recent Posts: Expanding Social Authority and Enlivening Boring Predictions

Paul Gillin

10 Tips for Expanding Your Social Authority in 2015 – Midsize Insider, Jan. I go into detail on strategies to get more out of your existing social presences and where to experiment with new ones. Numerous studies have shown that organic posts by Facebook pages are reaching only a tiny fraction of the audience they used to.

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Attack of the Customers Roundup, July 25, 2013

Paul Gillin

Don’t ignore customer service on social media. Social media gets discussed ad nauseam as a marketing tool, but it does have other business applications. Slow Social Response Times Prove Annoying to Millennials. A Quick Guide to Social Customer Service. Attack of the Customers Crisis Social Media'

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A CIO Who Gets Social Business

Paul Gillin

Tom addressed the CIO Solutions Gallery at the Fisher College of Business at Ohio State University this morning on the subject of the role of CIOs in social media. The same is happening with the social space, but it’s happening so fast. The speed of social media today is stunning. It’s a cultural expertise.

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Two B2B Social Marketing Initiatives Worth Checking

Paul Gillin

One is Element14 , a social community for engineers sponsored by an electronics distributor of the same name. Also, check out Social Media Quickstarter , a tutorial site aimed at small businesses and launched just this week by Constant Contact. It respects its audience.