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How Sur La Table uses AI to power customer experience

Martech

Adopting an AI tool In 2023, Sur La Table implemented Bloomreach’s Discovery tool, which uses AI to improve site search, curate product pages and segment customers. The company has two site merchandisers, as well as a data analytics team, all using insights from Discovery to improve the customer experience on Sur La Table’s website.

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Here are more details on each: A new AI-powered Page Designer to optimize product display and information to drive conversions and reduce returns of merchandise. Segment Creation is designed to help retailers improve targeting and personalization using GenAI prompts, with data from inside the user’s Data Cloud instance.

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4 ways to add personalization to your emails right now

Martech

CPG segmentation. Abandonment email campaigns Assuming your site and buying experience are integrated with your email service provider (ESP), you’ve got lots of ways to automate emails to re-engage visitors if they fall into the categories of site abandonment — browse abandonment (e.g., or demographic-based segments.

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3 keys for better email engagement in Gmail

Martech

When will bulk email senders finally realize they have to adopt more sophisticated tactics like segmentation and personalization so they can send messages that appeal to each customer’s interests and activities regardless of the tab they land in? Add, update and modify your segmentation plan Is this a surprise? That’s it.

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How to Use AI to Build a Better Shopping Experience

Salesforce Marketing Cloud

Use AI to enhance merchandising planning and forecasting Merchandising planning ensures that retailers have the right product in the right place when it’s needed, in the correct quantity, and at the best price. Use AI to improve loss prevention efforts Retail shrinkage, or inventory loss as a percentage of sales, is on the rise.

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Why and how to use loss aversion in email marketing (plus 4 examples)

Martech

Using psychological approaches in your email campaigns can motivate customers to act instead of making do with hastily written copy and a “Buy now” mindset. Not quite, because FOMO also includes the social pressure of knowing others will benefit by buying or signing up for an experience. Did it sell out previously?

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The latest marketplace updates you should know

ClickZ

Target promotes Lisa Roath to Executive Vice President and Chief Marketing Officer Lisa Roath previously served as Senior Vice President of food and beverage merchandising. Additionally, explore incorporating emerging brands into your product assortments to appeal to diverse customer segments and foster loyalty. Source ) U.S.