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Skill Up on AI with Trailhead

Salesforce Marketing Cloud

AI is the future of work Learn AI skills on Trailhead Discover generative AI innovation at Salesforce Be a Trailblazer with AI Skills Quest Artificial intelligence (AI) news is everywhere! Successful AI means enhancing—not replacing—the human workforce. AI isn’t for someone else.

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How to Lock Your Digital Door: Data Privacy Best Practices in 2024

Salesforce Marketing Cloud

In today’s AI boom , businesses are recognizing that data fuels the digital engine of best-in-class customer experiences. Data takes center stage in building trust. However, stories about data loss can steal the spotlight – and be reputation killers. The outcome? Sensitive customer data stays private, and customers stay satisfied.

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Salesforce Deepens AI Integration, Targets Employee Productivity for Initial GTM Enhancements

ANNUITAS

Salesforce recently made some big announcements about its AI Cloud and how it was going to augment the capabilities of each of its other clouds, especially its Sales, Marketing, Service and Commerce clouds. But for now, let’s dig into the core announcement: the new Einstein 1 platform and underlying components.

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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce Marketing Cloud

Fast forward to today, and trust is at the heart of how widely and successfully businesses and customers will embrace the emergence of generative AI. Some companies are AI-ifying their products without doing the hard work of removing bias, providing transparency, and ensuring customer data is 100% protected. Why is this important?

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

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How AI empowered CDPs are bridging the gap between marketing data and true marketing intelligence

ClickZ

30-second summary: While CDPs have always been a useful marketing tool, they’re typically only as good as the data they are fed, ultimately leading to the generation of incomplete customer profiles. Enter artificial intelligence (AI) and machine learning (ML) which are revolutionizing CDP analytics.

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My New Co-worker Is a … Robot?

Salesforce Marketing Cloud

The main takeaway AI and robots will increasingly play a role in our daily lives, both at work and in our personal lives. These robots roaming the floors at some Salesforce offices do not take random photos of people or have access to personal information. That doesn’t mean they’re taking over.