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Marketing Craftmanship

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Fighting Online Brand Sabotage 101

Marketing Craftmanship

Complaint websites such as Yelp , Glassdoor and Ripoff Report – that empower actual and imaginary customers or employees to anonymously post their accurate or bogus comments online – have created new brand-related challenges and opportunities for their corporate targets.

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Is it Ethical to Edit Online Customer Reviews?

Marketing Craftmanship

Marketers Can Leverage Knowledge of Online Behavior. So regardless of any online reviewer’s advice, positive or negative, the restaurant is likely to be a “safe bet” in terms of food, service and ambiance. So why should online opinion – expressed in customer reviews – not be subject to the same type of editorial scrutiny?

Ethics 100
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Why Marketing Content Will Continue to Suck in the Age of Artificial Intelligence (A.I.)

Marketing Craftmanship

In the mid 1980s, with introduction of the Mac computer, PageMaker software, and the LaserWriter printer, the DeskTop Publishing system was born; for the first time allowing anyone to create print and online marketing materials that did not require a bona fide graphic designer or any elaborate printing hardware to produce physical documents.

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Why Most B2B Firm PR Strategies Fail to Deliver Tangible Results

Marketing Craftmanship

PR (or “earned media”) is the most powerful form of content marketing, because of its potential market reach, online visibility, and inherent 3rd party endorsement.

PR 130
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Social Distancing: Marketing’s New Strategic Mandate

Marketing Craftmanship

Online Visibility. As social distancing drives even greater reliance on information that’s gained through online search, marketers will likely need to establish a much higher bar for themselves in terms of the ROI for the content they produce. Industry Events. If the process yields any new customers, the event is considered a success.

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The Death of Rolodex Marketing

Marketing Craftmanship

Surprisingly, a significant number of professional services firms continue to resist building online brand visibility as a business development strategy. New clients don’t find us by searching online.”. Online research is rapidly replacing human interaction as the primary validation process in all decision-making.

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Client Newsletters for B2B Firms Is Content that’s Dead on Arrival

Marketing Craftmanship

Regardless of its content, only a small number of professional service firms proactively work to expand their newsletter’s reach, to maintain an adequate CRM capability, or to proactively leverage readership analytics from open and click-thru rates, if their newsletter is delivered online.