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6 Tips to Scale Knowledge Base Content That Truly Helps Customers

BenchmarkONE

A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.

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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce Marketing Cloud

Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency. At a high level, self-service customer service simply means letting customers help themselves. Slack helps your team stay aligned and move fast.

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How to Use Big Data to Improve Customer Service

Biznology

A CRM system helps you close the customer service gap. That is where, again, integrating your customer support tools with a CRM system can help. No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. The higher the volume, the more overwhelming it can be for your team, but a complaint management system helps your brand respond and engage with unhappy customers at scale.

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What’s New with HubSpot’s SEO & CMS [2023 Update]

SmartBug Media

SEO stands for search engine optimization , which is the process of optimizing webpages, content, and links to help businesses rank higher in search engine results pages (SERPs). HubSpot provides a comprehensive suite of SEO and CMS tools to help businesses improve their online presence and search engine rankings.

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Starting a Blog for Your Business: Checklist

Sharpspring

And this is why many business blogs never deliver any noticeable results: They rank for random keywords that never bring any sales or leads. It might be obvious and it might seem like you don’t need to write it down, but this is important to help establish direction and help build the larger picture. organic competition).

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How to increase website engagement with content recommendations

Martech

Most off-the-shelf content recommendation engines will not have all the capabilities discussed here, but knowing what’s possible will help you find the best solution for your business. Content recommendation systems suggest additional content to visitors based on what they will likely be interested in. Keywords or tags.