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Why Direct Mail & Focus Groups Don’t Mix

The Point

Recently, a client sent us results of a focus group they had conducted, results that included an evaluation of direct mail concepts we’re developing for one of their products. This reminded me of an article (below) on direct mail and focus groups that I wrote more than 10 years ago.

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Top Customer Retention Strategies for B2B Marketers in 2023

Marketing Insider Group

With 2023 on the horizon, the chatter of a recession, and a marked increase in reports of poor client retention , it’s more important than ever that B2B marketers focus on retaining reliable clients. Aside from increasing lead generation efforts, ensuring client satisfaction is vital to keeping your business profitable.

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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. Voice of the customer (often abbreviated as VoC) is a broad term used to describe the process of capturing customer-generated data. With VoC, customers’ opinions have a direct pathway to your entire organisation.

Opinions 156
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3 kinds of data to optimize digital events

Martech

Here are some research tools and tactics to use before the event: CRM systems Surveys Focus groups Social media Community forums Previous events Digital content (webinars, whitepapers, etc.) Dig deeper: 4 keys to digital events planning Engagement data during the event Digital events generate a great store of valuable engagement data.

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Types of Qualitative Research: 13 Approaches and Methods to Help Your Business Grow

Optinmonster

Quantitative research generates specific numerical data. Its goal is to quantify and generalize the results of a study through numbers, percentages, and statistics. Then, you can improve your website based both on hard numbers and users’ experiences and opinions. These groups usually involve sample sizes of 6-10 people.

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Why Is Market Research Important for Any Product or Service Launch?

SmartBug Media

When it comes to launching a new product or service , having a thorough understanding of what people are looking for, along with their opinions and attitudes about your brand, can be integral in creating an effective marketing strategy.

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Using Your Competitors’ Knowledge to Build Your Business

The Lead Agency

Conducting customer surveys, focus groups, or interviews aids in understanding consumer perceptions and preferences, providing valuable qualitative data. Online reputation management tools like Trustpilot or Yelp help gauge customer reviews and ratings, offering a glimpse into how businesses are perceived by their clientele.