Remove portal sites
article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Now think about what you’ll lose and have to deal with if those individuals leave your company. Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support.

article thumbnail

Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

Employee self-service (ESS) is technology that lets your employees handle many human resources (HR), information technology (IT), and other administrative needs on their own. Self-service experiences are often called “ self-service portals ,” a term referring to a webpage that serves as a gateway to a specific topic or set of information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Only 23% Of Consumers Trust the Health Industry — Here’s How Ecommerce Can Help

Salesforce Marketing Cloud

As providers, manufacturers, and pharmaceutical companies open digital front doors to engage with patients and B2B buyers beyond traditional in-person visits, building trust with these new channels is critical. This document is a contract that makes responsibilities and obligations around data protection crystal clear. Get the guide.

article thumbnail

How to Connect INTENTIVE Insights to Salesforce

NetLine

Using INTENTIVE’s Buyer-Level Insights The information INTENTIVE records, aggregates, and presents to users is some of the most actionable across the B2B world. Input your Consumer Key, Consumer Secret, and Salesforce Organization ID in the text fields found on the Salesforce Connector page inside the NetLine Portal.

Intent 52
article thumbnail

Software Review: BigID for Privacy Data Discovery

Customer Experience Matrix

But no one else can represent marketers’ perspectives as companies decide how to implement expanded privacy programs. If you want to see what happens when marketers are not involved, just check out the customer-hostile consent notices and privacy policies on most Web sites. But let’s not get ahead of ourselves.

Privacy 180
article thumbnail

eCommerce Explained: The Basics of B2B

Navigate the Channel

Online companies overall grew and many remain strong. Although some forecasts don’t support continued rapid and expansive growth in eCommerce, financial services company Morgan Stanley is bullish, writing investors that “Over the long term, the eCommerce market has plenty of room to grow and could increase from $3.3 trillion in 2026.”

article thumbnail

3 Change Management Tips To Keep Service Agents Agile

Salesforce Marketing Cloud

Service companies have been wracked by change over the past couple years. Change management best practices vary, but it generally refers to the methods companies employ to support employees as the business transforms. Due largely to the pandemic, organizational and business change remains constant as companies pivot.