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6 Tips to Scale Knowledge Base Content That Truly Helps Customers

BenchmarkONE

A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.

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Winning at Search: The Rising Importance of Having Diverse Content Types

Content Standard

For the search engine’s 23-plus years of existence, written content has been its bread and butter, historically making up the majority of initial query results one sees. MUM technology will eventually enable Google to become more of an “answer engine” than a traditional “search engine.”

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9 Chatbot builders to enhance your customer support

Sprout Social

Multi-platform integration Customers engage with businesses online in many ways, such as through messaging apps, social media and websites. Sprout Social Sprout Social is a social media management platform with an integrated chatbot builder.

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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce Marketing Cloud

For example, automation can help your support teams by answering simple questions, providing knowledge base recommendations, or automatically routing more complex requests to the right agent. Email and social media autoresponders: With customer cases on the rise, agents may not be able to respond to all queries right away.

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How to Use Big Data to Improve Customer Service

Biznology

Above all, they will deliver highly personalized and relevant customer experiences without having to search the customer database manually. No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. Measure Customer Sentiment.

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The 50 Best Startup Tools For 2021

Marketing Insider Group

This is especially critical with Google’s Core Web Vitals update set to prioritize websites based on DX. Find the best-performing social media content across all platforms with BuzzSumo. This offers both freemium and paid SEO tools for startups to learn about their online reputation and improve their search rankings.

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The Mets, Red Sox, New York Times and more in this week’s martech AI roundup

Martech

Wistia Fetch is a search tool trained on Wistia data to provide answers on video marketing and production questions. Video Highlights identifies shareable moments from webinars, interviews and other long-form videos, then pre-edits the clips so marketers can generate promotional content to share on social media or their website.