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These 36 Customer Service Statistics Reveal the Secrets of High-Performing Companies

Salesforce Marketing Cloud

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again.

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30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

We compiled a list of 30+ word-of-mouth marketing statistics to help you better grasp the influence it can have on both your brand and revenue. 30+ Powerful Word-of-Mouth Statistics. Since there are plenty of statistics around word-of-mouth, we wanted to break this up into more digestible sections. on the 5 point scale.

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A/B Testing Statistics: Why Statistics Matter in Experimentation

Convert

A Quick Guide to Statistics and A/B Testing: The Terms You Need To Know. It is nearly impossible to conduct a reasonable A/B testing experiment without having a grip on statistics. These three terms come in handy when you are going through the summary statistics of an A/B test. In statistical power parlance, the Greek letter ?

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How to Create Case Study Videos That Win New Business

Vidyard

Case study videos are powerful tools for businesses looking to attract new clients and drive revenue. By using video, you add a personal element that’s difficult to achieve with a traditional, text-based case study. When properly executed, a case study video showcases the value of your work and helps grow your business.

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Differentiate Your Brand with Customer Experience

PureB2B

In addition, a recent Walker study suggests that by 2020, CX will overtake price and product as crucial brand differentiators. This is further proven by another statistic showing that businesses that use emotional connections in their CX typically enjoy 85% more sales growth compared to competitors that do not.

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The Trick to Seeing Through Marketing Statistics

Digital B2B Marketing

One of the challenges with relying on research, particularly research companies use in their own marketing, is that the statistics used have been tortured. When you see a sales pitch full of statistics, how do you differentiate the real story from the spin? But continue on, we will look at this same statistic again.

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10 Ways to Differentiate Your Brand Through a Better Customer Experience

PureB2B

In addition, a recent Walker study suggests that by 2020, CX will overtake price and product as crucial brand differentiators. This is further proven by another statistic showing that businesses that use emotional connections in their CX experience 85% more sales growth compared to competitors that do not.