Remove sales-opportunities
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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

This is where you’d want to extend CRM use rather than keep it to store customer data. Surely, you’d use CRM basics to manage leads and track sales. But there’s much more you can do with CRM to drive customer retention. We have some tactics to share that help harness your CRM into a powerful customer retention engine.

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How to Use Big Data to Improve Customer Service

Biznology

However, this data is all siloed across various digital platforms and sent to different departments, including sales, marketing, and customer support. That is why you should invest in a customer relationship management platform that integrates you’re your sales, marketing, and customer service tools. How to Collect Customer Data?

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

See how it’s done Make the business case for upselling and cross-selling I’ve spent 15 years of my career in sales and sales leadership roles for software and hardware companies. They also know that customer trust can lead to more sales. AI can analyze the post-service feedback to identify potential upselling opportunities.

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5 Business Uses for an AI Copilot

Salesforce Marketing Cloud

It shows up as a conversational AI interface integrated with your everyday workflow, whether it’s a customer relationship management (CRM), email, or other system specific to your industry. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. First up: sales emails. “We

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4 AI Features Telecoms Can Implement Now to Level Up Customer Service

Salesforce Marketing Cloud

How T-Mobile unlocks their customer solutions with AI, Data, and CRM. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material. Generative AI can be used to create knowledge articles that improve customer service overall.

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Worried AI Will Take Your Job? These 4 Things Will Make You More Valuable

Salesforce Marketing Cloud

It’s the stuff that informs your decisions, and surfaces new ideas, opportunities, and challenges.It’s also the bedrock of AI, providing AI systems with the massive amount of information they need to generate responses to simple and complex business problems. Become data literate We get it: Data terminology can be intimidating.

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Increase Customer Retention & Renewals with HubSpot Service Hub and HubSpot Sales Hub

SmartBug Media

One of the most important ways to increase customer retention and renewals is by providing the opportunity to receive quantitative and qualitative feedback from your customers. HubSpot Sales & Service Tools You Can Use for Customer Retention & Renewals.