Paul Gillin

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Live Blog: 3M Unites Global Workforce With Technology

Paul Gillin

A sampling: “I need information on 3M Japan products (name withheld) and what are the Eurpean substitutes?”. Does somebody know whether (unnamed competitor’s product) is approved at (unnamed customer)?”. The research & development organization has used IBM Connections to take a long-standing technical conference online.

Wiki 50
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Direct Marketing Doesn’t Have to Suck

Paul Gillin

In the weeks leading up to the Direct Marketing Association annual conference in Boston this week, exhibitors were out strutting their best stuff. Both turned out to be promotions for companies exhibiting at the conference. My presentation to this week’s DMA conference is below. But please, save the postage stamp.

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Gems from Godin

Paul Gillin

Seth Godin keynoted the #Inbound13 conference in Boston this morning, serving up his usual bounty of great quotes. Products advertised on TV are by definition mediocre.” Godin’s overarching point: We are moving from the age of mass to the age of connection. TV was invented to sell ads to masses.

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The Social CIO: Texas Health Builds a Knowledge Engine

Paul Gillin

Over the last three years, Texas Health has grown its use of a behind-the-firewall social network to more than 3,500 employees (the organization can’t reveal the product’s name because of a non-endorsement policy). million customers. The employee-focused social network is changing the way the business operates.

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IBM’s Beck: Social Business is About Enablement, Not Control

Paul Gillin

Traditional tactics involved too much interruption and intimidation, which ultimately made sales people less successful than they could be, said Nigel Beck, IBM’s VP of Business Development for IBM Collaboration Solutions & Social Business in a speech to the SugarCRM SugarCon conference in San Francisco this morning.

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Attack of the Customers Press Release

Paul Gillin

Customers are taking their complaints about companies and products to the Internet in record numbers, and a new book tells what is driving this trend and how businesses can avoid being victims of customer attacks. How to create a culture that puts customers first. Failure to deliver exceptional customer experiences is simply failure.”.

Press 50
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The Power of B2B Communities

Paul Gillin

Its namesake product is a sophisticated systems management suite for small and medium businesses (SMB) that it gives away for free. IT pros swap tips and tricks, review products and upload video tutorials. Members have posted more than 15,000 product reviews and created hundreds of discussion groups.