Remove customer

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Why Don’t Companies Want to Talk to Anyone?

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It’s truly strange when companies enter the stealth mode. Hi, we’re very interested in talking with you; please press 1 for sales and 2 for customer service.” “Hi, we’re very interested in talking with you; please press 1 for sales and 2 for customer service.” And what is your company?”. Why do companies hide?

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Why would a company ever outsource anything?

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These are the words of author and professor Sydney Finkelstein, whose article in yesterday’s Wall Street Journal maintains that companies should hire teams, not individuals. Why not hire the whole team?

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If You Work for a Company that Doesn’t Believe in Marketing, Resign

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Economist Milton Friedman said the main purpose of a business is to maximize profits for its owners (for a publicly-traded company, it’s for the stockholders). A business must have customers and must market its products (I take that to mean sales and marketing) and innovate. Businesses without innovation die. Ask Yourself. “Is

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What is Value Selling and How to Generate Leads in Companies that Buy Value

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I practice it every day in my role as lead salesperson for the company. (We The challenge is that some companies and some roles do not lend themselves to selling value. A so-called lead with a company that will never buy is going to end up being a waste of a field sales rep’s time. We are not the low-price leader.)

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5 Keys to Becoming a Sales First Company

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We don’t want to become a sales first company, we are a customer first company. Being a customer first company is absolutely the right goal; however, in order to truly be a customer first company, you must initially become a sales first company. I know what you are thinking.

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Book Review: Hooked on Customers

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Driving customer advocacy is hard work. If you''re looking for some magic metric or a quick and easy fix to guaranteed success, Bob Thompson’s latest book, Hooked on Customers , is not for you. B2B Growth Strategy'

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PowerViews with Jim Dickie: Customer-centric is Key

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Jim is Managing Partner at CSO Insights, a research firm that specializes in benchmarking how companies are leveraging people, process, and technology to optimize the way they market to, sell to, and service customers. He began his career with IBM and Sterling Software and then went on to launch two successful software companies.