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CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way

Customer Experience Matrix

The first stage was just to recognize that CDP was a separate category of software. Once we had identified the CDP category, the next stage was convincing people that it was important. Even after category was established, there was great confusion about what really qualified as a CDP. Here are my current answers.

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5 Ways Marketing Managers Can Improve Team Efficiency

Marketing Insider Group

Having a shared purpose avoids unnecessary roadblocks related to people working at cross purposes. The McChrystal Group advisory services firm regularly helps teams work faster without losing productivity or communication. It’s important that employees understand the purpose behind their work and agree on the path forward.

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5 ways to evolve agile for real business results

Martech

Agilists have overused buzzwords, promoted processes and transformations over people and treated agile like a religion rather than an evolving approach to better ways of working. When a martech professional thinks his job is to install and keep running the components of your marketing stack, he doesn’t get it.

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Does Your Growth Strategy Need an Intervention?

Vision Edge Marketing

Let’s review the crucial role of customer-centricity in every growth strategy, examine eight approaches, and identify five signs that your strategy may not be working. If necessary, consider one, or all, of our four recommendations to get your growth strategy back on track.

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What Should Be First on Your Company’s AI Agenda?

Salesforce Marketing Cloud

Now, there’s been such an explosion of AI offerings that 94% of business leaders see AI as essential to their work. But, with better access and more choices, AI implementation has become less an abstract vision for the future, and more akin to a New Year’s resolution — you know you should do it, if only you could get started.

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Conversational AI: Simplifying Customer Experience in the Digital Age

Webbiquity

Getting answers has become simpler and faster. How does it work? Entity: the category. Does the AI ask any other questions like work experience, areas of expertise, etc.? Guest post by Kavya Hemachander. “Ok Google, find coffee shops near me.” Why opt for Conversational AI? per Gartner.

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How to Understand Your Audience and Tweak Your Content Strategy Accordingly

Marketing Insider Group

We’re talking about key stuff like: Pulling in new customers Growing your business organically Making your sales and marketing more productive (and cost-effective) Getting the kind of data that powers smart, data-driven decisions And let’s not forget about giving your customers a consistently awesome experience. Think about it.