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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce Marketing Cloud

For example, automation can help your support teams by answering simple questions, providing knowledge base recommendations, or automatically routing more complex requests to the right agent. You can include a contact number or links to knowledge base articles so they know what to do next. Run the numbers

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What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster

Salesforce Marketing Cloud

Get articles selected just for you, in your inbox Sign up now 5 strategies for improving customer support Great support isn’t just a nice-to-have. AI can generate these responses based on customer data, knowledge base articles , or trusted third-party data. Which features might provide a greater ROI?

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How to increase website engagement with content recommendations

Martech

It can then generate different kinds of recommendations, including: Popular articles on the site right now. Popular articles in a specific category. Popular articles by a specific author. Articles read by visitors who read the current article. Articles that visitors with similar browsing histories have read.

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

For more helpful ideas for getting started with training, check out this customer service training article. Build a robust knowledge base. Knowledge articles help agents solve customer issues. Use generative AI to draft your knowledge articles, then have humans review and edit for accuracy.

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

It all comes down to which solution can deliver a quick return on investment (ROI) — and that’s where AI comes in. These organizations report improvements in worker productivity, customer satisfaction, cost reduction , and brand loyalty — all of which contribute to faster ROI. And how will you determine ROI and what success looks like?”

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Beyond the Funnel Content: The Ultimate Guide for Marketers

Rev

Your beyond the funnel content is your best marketing for keeping customers onboard, transforming one-time buyers into repeat customers, and preventing subscription customers from canceling (hello, booming ROI). Support Articles. If your onboarding docs are the compass, support articles are the map. Onboarding Documentation.

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3 ways to maximize the power of reception marketing

Martech

This article explores three ways to enable customers to take charge of their buyer’s journey with “reception marketing.” Consider the following: 69% of consumers first try to resolve their issues independently, but less than one-third of companies offer self-service options, such as a knowledge base.