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Attack of the Customers Press Release

Paul Gillin

Links and tweets are appreciated, but Amazon reviews will get you undying devotion. Customers are taking their complaints about companies and products to the Internet in record numbers, and a new book tells what is driving this trend and how businesses can avoid being victims of customer attacks. Greg Gianforte has started five successful software companies. About The Authors.

B2B Lead Generation Blog: Podcast: The New Rules of Marketing & PR Interview with David Meerman Scott

B2B Lead Generation Blog

« 10 Lead Generation (Prospecting) Tips for Sales People | Main | The Physics of Trigger Events for Lead Generation » Podcast: The New Rules of Marketing & PR Interview with David Meerman Scott Before the Internet and social media tools, companies could only communicate through the filter of advertising or media ink placed by a PR firm. But fortunately the rules have changed.

B2B Lead Generation Blog: Podcast: What Sales Really Needs From Marketing

B2B Lead Generation Blog

« Budget Wars: Sales & Finance vs Marketing | Main | Podcast: Use Feedback to Boost Lead Generation » Podcast: What Sales Really Needs From Marketing John Jantsch, small business marketing expert and author of Duct Tape Marketing recently interviewed me and sales expert Jill Konrath, author of Selling to Big Companies about what sales really needs from marketing. It’s great.

James Taylor on His New Book

Customer Experience Matrix

It has now been released (you can order through Amazon or James or Neil), so I asked James for a few comments to share. Most companies make them the same for everyone yet once you know who is calling you could decide to give them a personalized set of options. Most companies don’t even notice this kind of decision and so take it poorly. Many companies have a hard time with “trusting” software and so like to have people make decisions. The more of the basic building blocks of a modern enterprise architecture you have the better. Fame and fortune.

The Netflix Problem: TV’s Difficult Balance of Original vs. Syndication


In 1997, Netflix began building itself as a content distributor. It started with DVDs but really made a name for itself in 2007 by pioneering and popularizing video streaming. By 2013, the company was clearly established as the biggest player in the cord-cutting movement, but at that point, legitimate competitors had emerged—mainly Hulu and Amazon. The company smartly decided to combine the three, investing $100 million in the first two seasons. Then came House of Cards , Netflix’s first original show, which debuted February 2013. Why House of Cards ?

Chuck's Blog: Why Supporting Knowledge Workers Is Hard For IT

Buzz Marketing for Technology

Just ask Amazon. But the problem with knowledge workers is that theyre pretty much everywhere in the company. December 2007. November 2007. October 2007. September 2007. Chucks Blog. « A Pretty Good Discussion -- ON Magazine | Main. Storage Virtualization and Data Migration » June 10, 2008. Why Supporting Knowledge Workers Is Hard For IT.

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The Millenials Are Here!!! Are You Relevant?

Savvy B2B Marketing

With those older millennials like my sister reaching their late 20’s and early 30’s they are now entering the age of recommender / decision maker for many B2B companies. Made by MediaSauce for a conference of fraternity and sorority advisors in 2007 it hits at the heart of what challenges lie in marketing to millennials. It happens to all of us eventually. Hello!

Sales Management Thought Leadership: The “Linchpin” for Business Growth

Your Sales Management Guru

Today, more and more organizations are waking up to the value of building a strong coaching culture. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence for 2006 and in 2007 she was identified by Training Industry, Inc. He is the founder and CEO of Partners in EXCELLENCE, a leading business consulting company. He has held executive roles in IBM, Tektronix, and other large technology companies and he is an investor, advisor, and director of several high technology start-up companies.