article thumbnail

Crisis Communication Strategies: Navigating Challenges with Email & SMS

Vision6

This article will explore what a crisis communication plan entails, how you can integrate email and SMS into your crisis communication strategies, and how you can leverage the Vision6 platform to do so, with real-life examples. Studies have shown that 75% of companies have invested in crisis communication tools and technologies.

SMS 52
article thumbnail

Transactional SMS: The secret to improved customer engagement

Vision6

Then, look no further than transactional SMS. Transactional SMS helps businesses provide vital and time-sensitive information to their customers. In this article we will explore what transactional SMS is, how it works, its benefits, real-life use cases and how businesses can leverage transactional sms to improve customer engagement.

SMS 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Campaign Power Couple: Combine Email and SMS Marketing

Vision6

So it’s no wonder SMS marketing strategies are a popular way for marketers to connect with customers. But have you ever considered how SMS can actually support your other communication channels, such as email? Email vs SMS Marketing. There are advantages and drawbacks to both email and SMS marketing.

SMS 52
article thumbnail

Case study: Why T-Mobile chooses Medallia for top-notch CX

ClickZ

In this case study, we look into the work T-Mobile is doing with Medallia to improve their customer experience. Medallia offered a few things that were different from our previous tool, such as SMS messaging versus just calling a customer or sending an email.”. Example of an SMS-based survey powered by Medallia.

article thumbnail

7 Tips to Leverage the Power of SMS Marketing

Convince & Convert

Not all SMS marketing campaigns are created equal. There are some companies who fully integrate SMS marketing into their business strategy and others who see it as a side project. If you’re already on board with SMS marketing, here are some tips and suggestions on how to maximize your success. Create an SMS Marketing Team.

SMS 145
article thumbnail

16 case studies prove ROI of mobile marketing

Biznology

A joint study by the ANA (Association of National Advertisers) and MediaVest shows marketers are excited about opportunities for mobile marketing but frustrated about the ability to prove return on investment (ROI). To help alleviate the frustration, here are case studies. The SMS campaign offering mobile coupons.

article thumbnail

7 case studies prove mobile ROI to healthcare marketers

Biznology

Examples of “interactive wireless media includes smart phones, mobile websites, tablets (iPads), apps, SMS messaging and mobile social networking. ” Here are 7 case studies that prove the ROI of mobile for healthcare marketers. The American Heart Association case studies in one of ours.