Salesforce Marketing Cloud

NOVEMBER 21, 2023

Use knowledge base articles on how to sell and Trailhead , Salesforce’s free self-paced learning platform, to help your field service technicians get up to speed. Train your mobile workers on sales techniques and how to look for customer cues.

Work Management 105

Work Management Service Cross-Selling Training 105

ConvertKit

NOVEMBER 15, 2021

We strive for transparency, which is why we share information that is typically kept private, such as our finances. To learn more about why you need your own domain for the best deliverability results, check out our Knowledge Base article here. One of our values at ConvertKit is to work in public. View this post on Instagram.

Deliverability 79

Deliverability Click Rate Open Rate Domain 79

ConvertKit

FEBRUARY 10, 2021

We strive for transparency, which is why we share information that is typically kept private, such as our finances. For help on how to clean your list, check out our Knowledge Base article here. One of our values at ConvertKit is to work in public. This is why it’s important to regularly clean your list of unengaged subscribers.

Deliverability 94

Deliverability Open Rate Click Rate CAN-SPAM 94

SmartBug Media

NOVEMBER 9, 2023

By enabling ChatSpot to tap into the robust HubSpot Academy knowledge base, we can provide clients with authoritative responses linked to relevant training videos for more context when they need it. This update provides a turnkey way for our customers to operationalize data transparency and consent requirements.

Hubspot 59

Hubspot Product Industry CMS Paid Search Agency 59

Webbiquity

JUNE 20, 2019

Transparency is crucial to the success and compliance. Create two or more captions along with a photo and link for them to share, and publish it in an accessible area such as an email, internal knowledge base, or through the corporate intranet. What’s in it for me? Keep the process as simple as possible. Content to share.

Linkedin 226

Linkedin Brand Identity Branding Ideal Customer Profiles 226

SalesIntel

JUNE 22, 2023

Customer support is entirely self-service and limited to sifting through knowledge base articles or waiting on an email response to your question. Unlike the higher-tiered subscriptions, this one allows only one user to get email and knowledge-based customer help. Not per month, but a limited trial of their service.

Pricing 52

Pricing Price Ideal Customer Profiles Enterprise Management 52

Martech

AUGUST 16, 2023

This requires transparent and comprehensive information from vendors. Use a knowledge center to provide consistent answers. Sales reps should all be able to access a centralized knowledge base so customers aren’t given conflicting information or accidental false promises.

Ideal Customer Profiles 95

Ideal Customer Profiles Work Management Marketing Management B2B 95

TrustRadius Marketing

JANUARY 24, 2023

Many vendors provide transparent pricing for either their basic plans or their more expensive premium plans. 10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing.

Enterprise Management 84

Enterprise Management Work Management Marketing Management Pricing 84

FunnelEnvy

FEBRUARY 19, 2024

Based on user actions and preferences, suggest relevant tutorials, knowledge base articles, or contextual help menus to guide them further. Key Tips for Conversion Stage Pages Maintain Trust and Transparency. Focus on building long-term customer relationships based on trust and mutual benefit. Live Chat Support.

Landing Pages 62

Landing Pages Top of Funnel Practices Demand 62

Digilant

JUNE 18, 2020

Greater transparency, costs savings, and performance. As an omnichannel media company that serves both brands and agencies, we take transparency seriously and understand the barriers to entry that make in-housing tough to accomplish. For the more curious candidate, the promise of knowledge expansion will be compelling.

Work Management 52

Work Management Marketing Management Advertising Agencies Buy 52

Hinge Marketing

NOVEMBER 25, 2019

This knowledge base gives us a unique vantage point to view the evolution of C-suite marketing and sales. Buyers expect transparency and a perfect fit. Your firm and your approach should be transparent and easy to evaluate. If you have ever experienced the hurry up and wait cycle (and who hasn’t?),

Work Management 119

Work Management Marketing Management Planning Advertising Agencies 119

ConvertKit

JANUARY 24, 2021

We strive for transparency, which is why we share information that is typically kept private, such as our finances. You’re able to treat subscribers differently based on their level of engagement, and use the different scoring levels to decide which subscribers should be removed from your list.

Deliverability 75

Deliverability Lead Scoring Lead Ranking Open Rate 75

DealSignal

FEBRUARY 1, 2024

Empowering resources: Extensive knowledge base, video tutorials, and interactive guides cater to self-paced learning and troubleshooting, but with readily available team support if needed. However, for complete transparency, users might prefer more readily accessible information on their compliance measures.

Zoominfo 52

Zoominfo Enterprise Management Lead Ranking Marketing Automation Services 52

Buffer

DECEMBER 12, 2022

View this post on Instagram A post shared by SmallBiz PR Expert | Gloria (@gloriachoupr) I practiced radical generosity Common advice for knowledge-based business owners is to not give away too much for free. For one, by having radical transparency into my expertise and process, I was able to build a community and following.

Ad Building 91

Ad Building PR Business Multi-Channel 91

Convert

MARCH 10, 2022

Although they offer an extensive knowledge base and a community to answer questions you can’t find answers to, this means your solutions arrive too late. Is it transparent pricing or do you want to have a stronger grip on privacy matters? And there’s a knowledge base as well. Lack of customer support.

Marketing Analytics Tools 92

Marketing Analytics Tools Optimization Marketing Budget Google 92

ConvertKit

MARCH 19, 2020

We strive for transparency, which is why we share information that is typically kept private, such as our finances. For more information on how to prune Cold Subscribers from your list, check out this Knowledge Base article. One of our values at ConvertKit is to work in public. Industry news and ConvertKit updates.

Deliverability 52

Deliverability Open Rate CAN-SPAM Domain 52

Biznology

FEBRUARY 8, 2017

When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. When it comes to managing technical knowledge, they are extremely helpful.

Work Management 80

Work Management Allocation Customer Satisfaction Knowledge Base 80

TrustRadius Marketing

JANUARY 24, 2023

Many vendors provide transparent pricing for either their basic plans or their more expensive premium plans. 10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Pricing 52

TrustRadius Marketing

JANUARY 24, 2023

Many vendors provide transparent pricing for either their basic plans or their more expensive premium plans. 10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing.

Enterprise Management 52

Enterprise Management Work Management Marketing Management Pricing 52

ConvertKit

FEBRUARY 26, 2020

We strive for transparency, which is why we share information that is typically kept private, such as our finances. Check out this Knowledge Base article for more information. One of our values at ConvertKit is to work in public. Gmail's strange behavior seems to be fizzling out.

Deliverability 69

Deliverability CAN-SPAM Click Rate Open Rate 69

ClearVoice

FEBRUARY 12, 2023

Support teams Customer success and talent managers work behind the scenes to make the production and approval processes easy and transparent. This knowledge base helps you navigate the platform, as well as maximize the value of your content.

Paid Search Agency 52

Paid Search Agency Work Management Ideal Customer Profiles Marketing Management 52

KoMarketing Associates

OCTOBER 15, 2015

Part blog, part knowledge base, Canva’s design school serves as a go-to resource for people who may need how-to advice to use Canva’s features or tips for making more beautiful graphics. Graphic design software Canva does a great job of engendering trust through its design school.

Marketing Management 120

Marketing Management B2B Marketing Ad Building Lead Ranking 120

ConvertKit

JANUARY 16, 2020

We strive for transparency, which is why we share information that is typically kept private, such as our finances. For more information about this header, check out our Knowledge Base article here. One of our values at ConvertKit is to work in public.

Deliverability 53

Deliverability CAN-SPAM Open Rate Opt-out 53

SmartBug Media

JANUARY 28, 2020

I know this because our organization has complete transparency, checks and balances, and a system in place to empower our remote workforce to take advantage of the fact that there is no brick-and-mortar obligation. Having extensive knowledge bases and training programs also helps decrease ramp-up time for new team members.

Product 105

Product Work Management Marketing Management Barriers 105

SmartBug Media

APRIL 12, 2023

It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. Gulati chimes in to say how important it is to understand the customer feedback and promote a transparent company culture in which employees know the feedback being captured.

Customer Surveys 98

Customer Surveys Ideal Customer Profiles Work Management Customer Satisfaction 98

TrustRadius Marketing

OCTOBER 21, 2022

Your budget needs to be based not only on what you can allocate but also factors you need to consider. With HR software systems you will find the unrelenting truth is most platforms simply do not offer completely transparent pricing. Time tracking, attendance, employee directories, and an option for an employee knowledge base.

Enterprise Management 75

Enterprise Management Work Management Marketing Management Budget Programs 75

Oktopost

APRIL 20, 2021

While Google is not known for being transparent about how its algorithm determines search rankings, there are a few different types of user engagement that are particularly relevant: Mobile Optimization. It can be made interactive, and it can fit into the knowledge base of content that you use as lead magnets. . Source: [link].

SEO 62

SEO Dwell Lead Scoring Lead Ranking 62

TrustRadius Marketing

OCTOBER 23, 2022

For more resources on CRM costs, see ActiveCampaign’s article on CRM transparency here. Are they transparent about pricing or features? If your team has a very limited budget there are free CRM solutions. We have an article about the best free CRM here. Click here to read about the best free CRM software. What is Your Team Like?

Enterprise Management 75

Enterprise Management Marketing Automation Services Work Management Marketing Management 75

Choozle

MAY 14, 2019

Choozle’s detailed reporting will provide a transparent look into how each ad group is performing and how much engagement each creative type is driving—with this information, you’re able to narrow in on your ideal audience. In this example, you’d want to optimize toward reach instead. SK: I second Rob’s advice—keep it simple.

Optimization 41

Optimization Campaigns CPA Cost per Acquisition 41

Choozle

MAY 14, 2019

Choozle’s detailed reporting will provide a transparent look into how each ad group is performing and how much engagement each creative type is driving—with this information, you’re able to narrow in on your ideal audience. In this example, you’d want to optimize toward reach instead. SK: I second Rob’s advice—keep it simple.

Optimization 40

Optimization Campaigns CPA Cost per Acquisition 40

TrustRadius Marketing

OCTOBER 19, 2022

Knowledge bases are usually free, giving businesses a self-service option that helps them use the software to its best ability. Wave does provide a self-service knowledge base you can find here. The problem is that most customer support is limited in subscription tiers, especially in a free plan.

Enterprise Management 95

Enterprise Management Work Management Marketing Management Budget Programs 95

Sana Commerce

MAY 30, 2023

This is the moment when customers can ask questions, discuss hurdles and be transparent about any hesitations. Recording these conversations or documenting their questions is a crucial starting point when creating your “knowledge base” Step 3: Allow customers to make practice orders.

B2B 52

B2B Customer Satisfaction B2B Sales Training 52

Vidyard

MARCH 30, 2022

To bring humanity, transparency, and trust back into the sales process to help every seller be more productive and successful. They specifically support inside sales professionals and provide an excellently reviewed knowledge base. His mission? They also offer sales certifications that can help beef up your resume.

Sales Management 103

Sales Management Communities Top of Funnel Cold Calling 103

Attendify

JULY 23, 2019

Vendors that value transparency offer materials clearly stating what features come with what products. Word to the wise: Look for a vendor that offers a robust onboarding plan, as well as comprehensive self-service support (like a knowledge base), in-app help and responsive live-agent assistance.

Work Management 43

Work Management Marketing Management Lead Ranking Vendors 43

Webbiquity

MAY 24, 2022

Other examples of cloud computing software include: Confluence: a knowledge base that your remote teams can work on from anywhere. If you’re a small team that’s looking to expand rapidly, cloud-based apps will help you scale your operations quickly and easily. Transparent team communication.

Work Management 271

Work Management Marketing Management Product Budget Programs 271

TrustRadius Marketing

OCTOBER 27, 2022

Each one has a high trScore and completely transparent pricing. The Basic and Classic support options are free and offer the knowledge base and community forums. Conversely, if you have never used software like this and aren’t the most tech-savvy then spending more on resources like onboarding and training is vital.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Budget Programs 98

Mailmunch

APRIL 6, 2021

Consumers want support to be provided on every possible channel: via call center, website, SMS, social media, email, live-chat and knowledge bases. The same applies to customer service – they expect omnichannel customer support as well.

Paid Search Agency 59

Paid Search Agency Marketing Automation Services Work Management Automation 59