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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

Buyers now rely less on information provided by suppliers and industry analysts , and more on what they find about your brand through reviews and other online sources. According to Gartner , B2B buyers today spend only 5% or 6% of their time with sales reps while comparing multiple suppliers. Image credit: Blake Wisz on Unsplash.

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Marketing Privacy and Security Predictions for 2022

Biznology

Get Your Privacy Policies In Order. According to Gartner, “by the end of 2023, modern privacy laws will cover the personal information of 75% of the world’s population.” An annual audit is in order, as is having a team member or consultant for whom privacy and security is a full-time focus. operational. Remain Resilient.

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Is the quality of your data hindering your ABM success?

eTrigue

Gartner predicts that in 2024, the rate of B2B data decay will be over 70% per year.* Think through possible use cases, and those who inform the buying decisions within those organizations, to ensure you’re reaching both buyers and influencers, and better qualifying leads for sales follow-up (SQLs). Garbage in. Garbage out.

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Pandemic challenges intensify need for customer data platforms

Martech

When stay-at-home orders and social distancing guidelines spurred the movement of customer interactions – both B2B and B2C – to digital channels, marketers became increasingly interested in technologies that collect data from those interactions, unify them, deliver insights and enable campaign orchestration. billion in 2020.

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What could disrupt the future of generative AI?

Martech

GenAI and the foundation models on which it rests are currently at the dizzying peak of the Gartner hype cycle. If Gartner’s model is sound, those tools may be about to plunge into the “trough of disillusionment” before emerging a few years hence on a plateau of useful productivity. Let’s take those in order.

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Siri and Alexa may be used by protesters to attack customer support channels

Martech

Virtual assistants like Siri and Alexa, which are a growing part of the digital customer experience, from discovery via search marketing to customer support, may soon be used by protesters to disrupt organizations by flooding customer support channels , according to a study by Gartner. By the end of next year there will be 8.4

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EU’s ruling against Facebook a big blow to first-party data usage

Martech

In 2019, Facebook parent Meta sued German regulators who ordered the social media giant to stop collecting users’ data without their consent. The decision shouldn’t have surprised anyone, says Gartner’s Matt Moorut. What happened. Users who don’t consent must still be able to use the service. Why we care.

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