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9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. They also streamline the customer journey with personalized assistance, improving customer satisfaction and reducing costs.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Engaging in an open dialogue on social media or review platforms demonstrates transparency and responsiveness, which helps foster more personal relationships with your audience. Sprout simplifies online review management by pulling reviews from Facebook, Google My Business, TripAdvisor and other online review sites into one platform.

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Using Customer Support to Create a Personal Connection in an Automated World

Martech Advisor

In a world that is increasingly driven by automation and algorithms, companies can distinguish themselves from the competition by putting an emphasis on these five customer support strategies that build a personal rapport with customers, writes, RJ Horsley is the President of SpotOn Transact, LLC. Reach Out Personally to Every New Client.

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity

I think and talk and work a lot on the “big four” of the social networking world: Facebook, LinkedIn, Twitter, and YouTube. Same thing for Instagram with photos and now, of course, all content formats: TikTok, Facebook, Twitter, they all follow that same playbook. Facebook is launching three competitors on its own.

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The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease.

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The 50 Best Startup Tools For 2021

Marketing Insider Group

Use the data to create personalized website experiences and reach your leads with more effective content. This lets you streamline communication across multiple channels like Facebook Messenger, website chats, and email. Use Help Scout to level up team collaboration with a shared inbox, knowledge base, and more.

Startups 363
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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. This tool helps you unify brand messaging across multiple touchpoints through content personalization.