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Expert Tips for Measuring and Analyzing Customer Feedback

SmartBug Media

What makes customer feedback so important? Collecting feedback allows us to delve into the voice of the customer, giving us access to an invaluable point of view. Businesses can leverage customer feedback tools and performance metrics to maximize delight, brand loyalty, and retention. We’ve got all the tips you need.

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This week’s roundup of the latest AI martech products and news

Martech

Lyro is designed to provide hyper-personalized customer support like a human agent would, but without hiring costs. The new feature summarizes open-end verbatim responses, focus group data, and in-depth interviews (IDIs) in a variety of ways. Releases Tidio ’s Lyro is an AI chatbot built for small and medium businesses.

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The future of identity, attribution & measurement

Liveintent

Featuring Josh Groth, VP of Global Performance Marketing with Square, and moderated by LiveIntent CMO, Kerel Cooper, the webinar addresses the conversation around third-party cookies, privacy protection, the future of identity, and what all of this means for marketers. Privacy has “leveled the playing field” for advertisers.

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How Market Research Fuels Killer Social Media Marketing

Valasys

The term “Killer Social Media Marketing” refers to highly effective and successful marketing strategies that significantly increase brand visibility, customer engagement, and return on investment. Privacy Concerns Challenge: Privacy regulations limit the data collected from social media users.

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The pros and cons of social media

Sprout Social

Connect with people (and potential customers) all over the world. billion social media users worldwide , social media enables you to reach your next fan or customer—no matter where they are. In my opinion, social media’s top pro is the ability to connect organically with your audience and customer base.”. Lack of privacy.

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Email Marketing Summit Australia: 2020 Highlights

Vision6

The Changing Face of Customer Experience: Creating a Conversational Strategy. In fact, 90% of consumers expect an immediate response when it comes to customer service. Earn My Attention: How to Create Content That Your Customers Want to See. One-on-ones with customers Focus groups. So how to get there?

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Why It's a Mistake to Build a Content Strategy Around Keywords

Martech Advisor

Build Content Around Customers. The biggest mistake most marketers make is relying too much on a keyword tool rather than using knowledge about their customers to guide content creation. There’s no way around it: Success depends on getting to know your customers and how to market to them. Hold focus groups.