How Did We Do??!! How (Not) to Ruin the Customer Experience by Asking for Feedback
Webbiquity
NOVEMBER 6, 2018
Web searches for “online reviews” took off, doubling between July 2008 and January 2011. Bloggers started writing about how online reviews help with SEO. If you’re Best Buy and someone buys a new laptop or a big flatscreen TV from your store—sure, send a survey. and for feedback that is too detailed.
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