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Social Media Management in Times of Crisis

Buffer

So what does social media management look like over the coming weeks and months? Now is a good time to take a look at the bigger picture and what social media means to your business in a time of global crisis. Especially in times of crisis. We’re still figuring it out. Just don’t use COVID-19 as a platform to self-promote.

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How a customer service crisis drove the use of chatbots in Georgia

Martech

In business terms, this was a customer service crisis — and customer service is integral to customer experience. Fortunately for all involved, the agency had been investigating chatbots for a while when this crisis hit. Now DSG is hoping other state agencies will see chatbots’ usefulness without being hit by a crisis.

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Managing Marketing Budgets in a Crisis

Ledger Bennett

Air BnB However, large scale budget cuts aren’t always the answer as you can see from this analysis of Air BnB’s response to the COVID-19 crisis. When a crisis hits, a company’s marketing budget is usually the first to go. The post Managing Marketing Budgets in a Crisis appeared first on Ledger Bennett.

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For financial services brands, social media is a risk mitigation friend—not foe

Sprout Social

Coupled with the unpredictable nature of social media and the looming economic downturn , many weary financial services executives see social media as a threat. Stop a crisis in its tracks with social listening Customer sentiment can change overnight.

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How Financial Services Companies Can Connect with Customers Both On and Offline

ANNUITAS

It’s also exposed a major flaw in industries built on traditional tactics and in-person relationships – especially financial services. While these industries have been focused on connecting offline, their struggle to connect online is now a crisis. Integrating content marketing and lead management. Shifting to a perpetual state.

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Coronavirus and the Communications Equation

Biznology

This article, authored by our Senior Advisor John Clemons , continues a special series titled “Creating Resiliency During the COVID-19 Crisis.” . We hope this series is a valuable resource to you and your organization as you tackle the challenges presented by this global public health crisis.

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Best-in-Class Financial Management for Crisis Mode and Beyond

Allocadia

New investments should be focused on improving critical business elements like financial management and strategic planning. In good times, you want a best-in-class solution; in the midst of a crisis, the situation demands it. . Supporting services is just another area where we received a perfect score.