Digital B2B Marketing

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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

I was frustrated when my train was behind schedule, and then taken out of service. Trimet ignored my tweets complaining about service. Although frustrating, TriMet isn’t competing by providing the most responsive customer service. How do strike the right balance between cost, quality and features for your services?

Service 100
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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

I was frustrated when my train was behind schedule, and then taken out of service. Trimet ignored my tweets complaining about service. Although frustrating, TriMet isn’t competing by providing the most responsive customer service. How do strike the right balance between cost, quality and features for your services?

Service 100
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Your Customer Service Sucks, But I’m Still A Customer

Digital B2B Marketing

I was frustrated when my train was behind schedule, and then taken out of service. Last week, my commute home was interrupted. My reaction was similar to the reaction of those around me. “We are all late because your trains are running behind schedule, and your response is to kick us off the train and [.].

Service 100
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Is Your Business Ready for Marketing?

Digital B2B Marketing

Your Product or Service. Product and Service Readiness Similarly, sales cannot sell an offering that your are not ready to deliver on. In Summary Make sure your product or service is ready. Businesses turn to marketing to drive revenue, but are you really ready? Your Sales Organization. Finally, start your marketing.

Business 100
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Your Marketing Results Are Not In Your Control

Digital B2B Marketing

If you are in IT services, SaaS or Managed Services like ZenDesk are not just challenging your solutions but also rewriting your revenue models. Chances are your industry is going through more upheaval today than it has in decades.

Godaddy 100
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Three Requirements as Marketers, Agencies and Publishers Converge

Digital B2B Marketing

In April Crain Communications, the publisher of BtoB Magazine, announced the creation of CrainsSocial , a new marketing services group offering social media solutions to marketers. Most full-service and many specialty agencies have similar offerings, and you may have in-house capabilities as well.

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Is Free Costing You Your Social Media Reputation?

Digital B2B Marketing

How much will you pay for a service that saves you time in social media? However, increasingly companies are asking us to pay by promoting their products and services to our connections. A number of tools and services are available for the cost of social promotion.