Report: Sales and Marketing Misalignment is Hurting the Customer Experience
KoMarketing Associates
JULY 13, 2022
Although both marketers and sales personnel strive to provide an optimal customer experience, new research shows that their misalignment may be holding them back. About 36% pointed to complex processes/workflows, and 29% said there was frustration between departments. Approximately 22% of sales personnel said the same.
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