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Paul Gillin

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The Other Social Network

Paul Gillin

If you thought the world’s largest professional network was little more than a place to post your resume, you owe yourself another visit. LinkedIn is set to eclipse the 100 million member mark sometime this spring, and it is quickly becoming the social network of choice for B2B professionals. Have you checked out LinkedIn lately?

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McKinsey Research Again Validates Social Technology Benefits

Paul Gillin

McKinsey’s groundbreaking research in this area has consistently demonstrated that companies that leverage social technologies most aggressively see the payoff in market share gains, improved productivity and higher customer satisfaction.

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Tips For Making That “Networking” Meeting More Fruitful

Paul Gillin

Over the past 20 years, the informational interview has been replaced by "networking.&# I think today's "networkers” should steal a few tips from informational interviews. Here’s my advice: Do your research. However, the "networking” encounter is going to be a lot more fulfilling if both parties see some return.

Tips 50
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Research Finds Expanded Marketing Role Correlates With Business Results

Paul Gillin

The research breaks the respondent base into two categories: Top Performers and Rest of Population. They’re also more likely to be involved in customer service, supply networks and multi-channel marketing. Overall, there’s a lot of good news for marketing in this research. That’s a good thing, right?

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Skepticism on Gallup’s Gloomy Social Media Assessment

Paul Gillin

The sound bite from this research is summed up in the title of the Gallup blog post: “ Americans Say Social Media Have Little Sway on Purchases.” The report doesn’t specify how the questions were phrased, but from the summary report we can infer that researchers used a rather narrow definition of social media. More than Marketing.

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8 Data Points about the Importance of Customer Experience

Paul Gillin

I was asked to prepare some background information on the importance of delivering a positive customer experience, and I thought I would share some of the research with you. You have to wonder why one-third of large corporations still block social network use by their employees.

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What Social Media Marketers Should and Shouldn’t Do

Paul Gillin

This is free research that complements your existing market intelligence and provides real-time insight on what people are saying about your company and your market. Even though there are tools that make it possible to post the same message across multiple social networks simultaneously, I urge you not to use them in that manner.