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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated?

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The 50 Best Startup Tools For 2021

Marketing Insider Group

Sumo is a free tool for capturing email addresses and collecting lead information. Use the data to create personalized website experiences and reach your leads with more effective content. This is especially critical with Google’s Core Web Vitals update set to prioritize websites based on DX. Google Analytics.

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9 Chatbot builders to enhance your customer support

Sprout Social

We’ll also compare some of the leading platforms in the market so you’re equipped to select the best solution for optimizing your customer connections. Amazon Lex knows when to seek answers from knowledge bases, ask for clarity or direct users to human agents, enhancing the overall customer experience.

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The 15 Best Lead Generation Tools in 2019

Hubspot

Online lead generation is difficult. Optimize your lead generation pathways on your site. Optimize your lead generation pathways on your site. This article will cover lead generation software and tools that help you reduce friction and increase the conversion rate of website visitors to leads. HubSpot Marketing.

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HubSpot Product Update Roundup—October 2023

SmartBug Media

By enabling ChatSpot to tap into the robust HubSpot Academy knowledge base, we can provide clients with authoritative responses linked to relevant training videos for more context when they need it. Managing leads happens from the Leads tabs inside the prospecting workspace. Note: Leads do NOT replace contacts.

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How to Make Content Marketing Your Best Lead Generation Strategy

Albacross

Most business owners understand that content is an integral part of succeeding online, but when pressed to explain how exactly can content help their lead generation , few know the answer. However, that doesn’t mean that content can’t be incredibly powerful for generating targeted leads. Study the Best in Your Industry.

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6 Free Cross-Training Ideas for B2B Digital Marketers

KoMarketing Associates

For example: a few months back we helped a client implement and configure a new Google Tag Manager initiative. For those with a bit more experience (agency side in particular), consider collaborating or even leading sections of client meetings that relate to skills being learned. and considering how you would address questions posed.

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