article thumbnail

How to Grow Your Business with Voice of the Customer

SendX

One site sends you a generic follow-up email reminding you to complete your purchase. It’s the process of gathering data — on customer needs, expectations, and feedback — analyzing it, and improving the customer experience in a tangible way. Surveys Surveys can be effective at various points in the purchase cycle.

Business 349
article thumbnail

How to Understand Your Audience and Tweak Your Content Strategy Accordingly

Marketing Insider Group

Adapting content strategy to align with the buyer’s decision-making process is essential for effective marketing and sales alignment. Lack of a documented ideal customer profile is an indication of low maturity, or lack of process discipline in this work. By definition, there is no formal buying decision process to start!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Practical Tips to Avoid Confirmation Bias with AI

Vision Edge Marketing

Confirmation bias can occur at the outset in how we develop and field surveys, conduct interviews or focus groups , and analyze the competition. For example, adding AI to healthcare processes may unintentionally have undesired effects. We construct questions that will give us the answers we want.

article thumbnail

The comprehensive marketer’s guide to brand research

Tomorrow People

By analysing and acting on the insights gained from this process, you can create—and manage—strong, memorable, and likable brands. Focus groups Compared to surveys, focus groups are a much less scalable method of brand research—so getting large amounts of standardised data shouldn’t be the goal here.

Research 156
article thumbnail

The comprehensive marketer’s guide to brand research

Tomorrow People

By analysing and acting on the insights gained from this process, you can create—and manage—strong, memorable, and likable brands. Focus groups. Compared to surveys, focus groups are a much less scalable method of brand research—so getting large amounts of standardised data shouldn’t be the goal here.

Research 156
article thumbnail

5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer (often abbreviated as VoC) is a broad term used to describe the process of capturing customer-generated data. After all, decision-making processes for B2B products and services are often complex and involve more than just one person, so VoC data needs to be captured to ensure adoption and minimise risk.

Opinions 156
article thumbnail

Why it’s time to rethink your feedback emails and how to do it right

Martech

Because a recent debate in an online email marketing community over resending feedback requests like email surveys and purchase reviews got me thinking about broader issues. Questions that address specific aspects of that experience, like brand attitudes, the purchase process or a service contact. Why am I asking?