Leverage the Power of FAQs for Improved CX
CMSWire
FEBRUARY 5, 2024
By effectively leveraging FAQs, brands can preemptively address potential concerns and queries. Continue reading.
How You Can Write a Good Knowledge Base Article
Salesforce Marketing Cloud
JULY 10, 2023
Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?
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6 Tips to Scale Knowledge Base Content That Truly Helps Customers
BenchmarkONE
SEPTEMBER 16, 2021
A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.
A Knowledge Base: The Sales Enablement Tool Your Business Needs
BenchmarkONE
FEBRUARY 6, 2020
A strong knowledge base tells your customers, your industry, and the search engines that you’re an authority in your field. While it might be time-intensive, putting together a knowledge base article on a topic related to the product or service you offer allows your sales team to do their jobs more efficiently.
Knowledge Management: How To Retain Agent Expertise If They Leave
Salesforce Marketing Cloud
JANUARY 23, 2024
Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated?
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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Salesforce Marketing Cloud
APRIL 10, 2024
To give customers this option, you can provide: A help center, also known as a knowledge base , where customers can search for answers to common questions. Make sure your help center has an accurate knowledge base Knowledge provides the key foundation to building out your self-service experience.
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How to create a complaint management system to protect your brand reputation
Sprout Social
JANUARY 10, 2024
Lastly, integrated complaint management software and searchable knowledge bases will ensure your agents have all the customer information they need in one central place. And a knowledge base or a self-service portal integration will equip your agents with relevant information, solutions or FAQs.
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Customer service tiers: What they are and how to create them
Sprout Social
FEBRUARY 8, 2024
Without this level of structure, skilled support agents might get stuck dealing with FAQ-level inquiries, while beginners wrestle with complex problems. Why do organizations use tiered support? Customer support tiers bring much-needed order to your case management strategy.
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9 Chatbot builders to enhance your customer support
Sprout Social
APRIL 17, 2024
Amazon Lex knows when to seek answers from knowledge bases, ask for clarity or direct users to human agents, enhancing the overall customer experience. Botpress Botpress is known for its conversational AI capabilities and user-friendly platform.
Building Trust with Your Customers: A Guide to Success
ClickDimensions
OCTOBER 19, 2023
Having a well-organized knowledge base or documentation can empower customers to find solutions on their own. Clear instructions, troubleshooting guides, and FAQs can reduce the need for direct support while still providing value and building trust.
5 Sales-Marketing Alignment Best Practices for ABM Success
Heinz Marketing
APRIL 29, 2021
Developing content to distribute internally to train and support the knowledge base within the sales (and customer success) team helps keep everyone aligned on your company’s unique value proposition and messaging. Work with your sales colleagues to understand what will support them best. .
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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention
Spiralytics
APRIL 25, 2024
Support Ticket Analysis: Use CRM data to identify common issues and concerns among your customer base. This knowledge can help create — FAQs Tutorial videos Knowledge-base articles. Your team behind customer support can help marketing teams create resources tailored to tackle common challenges.
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How to Lead Your Remote Sales Team with Video
Vidyard
MARCH 15, 2022
FAQ Videos 2. FAQ Videos There are some questions you just know new hires are going to ask. Get ahead of them by recording FAQ videos answering their most common questions. Onboarding Hot Tip Get your team to record their own FAQ videos the next time they run into a problem and have to seek out the answer. Salesforce 2.2
2024 B2B SaaS Buyer Preferences: Human-Centric Digital Experiences over Sales Calls
FunnelEnvy
JANUARY 8, 2024
Here are two suggestions: Comprehensive Knowledge Bases and Resource Centers Develop a thorough knowledge base or resource center easily accessible on the website. This resource should include detailed FAQs, how-to guides, tutorials, and case studies.
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10 Proven Video Scripts and Email Templates for Virtual Selling
Vidyard
JULY 27, 2022
1: Build a Video Knowledge Base 3.1.1 Common Use Cases for Video in Your Knowledge Base 3.1.2 How a Video Knowledge Base Boosts Your Video SEO 3.2 #2: What are FAQ Videos? Best Practices for Creating an FAQ Video 3.1 How Long Should FAQ Videos Be? FAQ Video Distribution Channels 4.1
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8 Best Video Hosting Sites for Businesses in 2021
Hubspot
JULY 5, 2021
While hosting these types of videos on YouTube made sense because they were for entertainment purposes, your business needs a platform with more features so you can create videos for marketing campaigns, sales pitches, and customer service knowledge base articles. Video Platforms. You can optimize your videos for SEO right in the tool.
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Do You Need Customer Service Automation? Here’s How It Works
Televerde
JUNE 28, 2022
Customer service automation includes various tools, including chatbots, knowledge bases, automated email responses, and artificial intelligence. This article will explore what customer service automation is, its benefits and drawbacks, and how it could work with your customer service needs. Key Takeaways.
Everything You Need to Know About AI in Customer Service
Salesforce Marketing Cloud
JULY 19, 2023
Beyond answering common questions, these chatbots can greet your customers, serve up knowledge base articles, guide them through common business processes, can send out a field technician for field requests, and can route more complex questions to the right person. This will save you time and help you get your articles out faster.
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How to Lead Your Remote Sales Team with Video
Vidyard
MARCH 15, 2022
FAQ Videos 2. FAQ Videos There are some questions you just know new hires are going to ask. Get ahead of them by recording FAQ videos answering their most common questions. Onboarding Hot Tip Get your team to record their own FAQ videos the next time they run into a problem and have to seek out the answer. Check-Ins 3.2
How to Lead Your Remote Sales Team with Video
Vidyard
MARCH 15, 2022
FAQ Videos 2. FAQ Videos There are some questions you just know new hires are going to ask. Get ahead of them by recording FAQ videos answering their most common questions. Onboarding Hot Tip Get your team to record their own FAQ videos the next time they run into a problem and have to seek out the answer. Check-Ins 3.2
How to Turn Brand Monitoring Into Content Assets
Content Marketing Institute
JUNE 25, 2018
Social media questions into site FAQ or Q&A sections. Tool tips: Building a FAQ section is an ongoing process. Your site’s knowledge base should evolve with your market, product, and company. You can expand your FAQ beyond your core term and look outside of the box. Click To Tweet.
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Customer Engagement Software and Strategies for Enterprises
TrustRadius Marketing
OCTOBER 27, 2022
Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. This software can also help you organize a knowledge base to give your customers resources for self-service.
Video in Support: Our Customer Success Pros Share Their Top Three Tips
Vidyard
JUNE 8, 2018
You might consider investing in higher-quality videos for your self-service knowledge base , as these videos will reach a larger audience and become more associated with your brand. aria-describedby="tt">webinar , Top 5 FAQ’s About Using Video for Customer Support. How are you using video to help your support efforts?
Five Ways to Shorten Your Customers’ Buying Journeys
Sharpspring
JUNE 15, 2022
Answer questions in the People Also Ask boxes in your on-site FAQ or knowledge base. Research and monitor your brand-driven search queries just like you are monitoring your positions for your general target queries. Create diverse content , like videos and images to take up more space in your brand-driven SERPs.
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What is Localized Content [+When to Use It]
Hubspot
JUNE 12, 2020
For your native-language content, you likely have a knowledge base with articles or FAQs sharing more about your product offerings or presenting thought leadership. While much of the content in FAQs is repetitive and can be assisted mainly by machine translation, human translators can provide context for your written content.
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It’s time to prioritize customer experience in B2B
Martech
AUGUST 16, 2023
A well-designed FAQ section, a (helpful) chatbot, actual live chat on your website , and easily accessible customer service can fulfill this need. Use a knowledge center to provide consistent answers. They want quick access to information Time is of the essence.
Top seven chatbot platforms and tools available
ClickZ
NOVEMBER 22, 2019
It also provides one-click integration with FAQ pages and customer service software. Suggests actionables for assisted navigation, carousels, faqs, images, videos, and more. No need for coding knowledge or development skills. Could be complicated, but their team and knowledge base could help you build and set up your chatbot.
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3 Things Customers Expect from Your Videos for Customer Support
Vidyard
APRIL 28, 2017
This requires a similar approach to creating an FAQ, and asking questions like: what problems do customers often run into? Create a knowledge base of videos and merge them with your regular written knowledge base. How do I replace the batteries? Why is my device set on the wrong language settings?
Engage and Convert: Unleashing the Potential of Transactional Chatbot
Huptech Web
MAY 26, 2023
Best Practices for Developing Transactional Chatbots Frequently Asked Questions (FAQs) Final Thoughts Introduction Chatbots that are intended to manage transactions between companies and customers(mainly for eCommerce stores) are known as transactional chatbots. What are the Types of Transactional Chatbots?
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How To Use Content Marketing To Increase Customer Success
BuzzSumo
APRIL 15, 2020
By creating tutorials and knowledge bases, you can better prepare your representatives to answer your customers’ questions. When you produce helpful content you’re actually making helping customers a lot easier – like FAQs where you include all the questions and objections your sales team repeatedly gets. knowledge bases
Customer Service Automation: How To Achieve Seamless Customer Support
Mailmunch
APRIL 6, 2021
After the creation of the Internet in the 1990s, everything else started to take off – customer data tracking, emails, social networks, live chat, and FAQ pages – combined with the rapid adoption of digital trends created a highly disruptive business environment with increased competition and higher customer expectations.
Showcasing the Top Content of 2022
Parse.ly
DECEMBER 15, 2022
Based on sheer number of downloads, this survey of the strategic tools and technologies marketers use to drive business struck a resonating chord. Humble bragging, we pride ourselves on maintaining an in-depth knowledge base for Parse.ly This FAQ unpacks everything the Parse.ly Top-performing Parse.ly Dynamic tracking.
How to Launch a Product Without a Press Release
Brandpoint
MARCH 5, 2019
Details of your product may be better included in an FAQ page where people who are closer to the purchase stage might browse for more information. In addition to tutorials and FAQs, how-to content (also included in the SEMrush “Knowledge Base” page) will help users solve a challenge related to your product.
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Sales Experts and Communities to Follow in 2022
Vidyard
MARCH 30, 2022
FAQ Videos 2. He’s also the Head Sales Evangelist and TikTok content creator at Sales Feed , and the creative genius behind a lot of their entertaining and educational content geared specifically toward salespeople, including Sales Tech Talks and Sales FAQ. Keep reading for a list of the ones we think should be on your radar.
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Social Customer Care 101: 6 Tips to Follow
BenchmarkONE
NOVEMBER 11, 2021
The best (and easiest) way to do it is to create a FAQ video and upload it to your business profile, as people can find answers to their questions without reaching out to a customer service representative. To please customers who want to share their customer service issues on social media, it’s important to reduce server response time.
Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!
Biznology
OCTOBER 22, 2018
A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. What is Google’s knowledge graph ?
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ClearVoice vs. TextBroker: A Competitive Review [2023]
ClearVoice
FEBRUARY 12, 2023
This knowledge base helps you navigate the platform, as well as maximize the value of your content. It features tips and tutorials on SEO, content marketing success, how to create a good brief, and an FAQ section. Expert Center The TextBroker Expert Center hosts tutorials, videos, blog posts, and other content.
How to Give Your Customer Support Teams the Content They Need With Marketing Tech
ClearVoice
NOVEMBER 25, 2019
Leverage customer support software knowledge base functionality. These resources can include videos, how-to articles, service guides, FAQs, and more. A knowledgebase essentially serves as an online hub that houses all resources related to your business’ services or software.
15 of the Best Simple WordPress Themes
Hubspot
NOVEMBER 29, 2018
The minimalist and modern-looking theme offers a variety of pages you can customize for your customers, such as FAQ, forums, support, and a knowledge base. The theme has built-in shortcodes so users without coding knowledge can still easily build their website. Key Takeaways: Ideal for corporations. Built-in shortcodes.
Top eCommerce Strategies for 2023
TrustRadius Marketing
JANUARY 17, 2023
With most buyers nowadays looking to self-serve , consider setting up a knowledge base that enables them to find the answers they need. This includes FAQs, guides, and any relevant information related to the products you’re selling.
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How to Come Up with a Customer Success Strategy That Works for You
Televerde
AUGUST 31, 2021
Companies should create resources such as product descriptions, FAQs, process guidelines, and other relevant documents to create consistent messaging throughout the entire customer journey. FAQ documents and webpages. Community knowledge databases (like social media groups or searchable message boards). Customer knowledge base.
Belkins Basics: Introduction To Appointment Setting
Belkins
AUGUST 17, 2020
From starter packs to in-depth knowledge bases that become accessible to all new members. If you’re still confused about the terms and some particular stages of appointment setting, feel free to explore our blog and our FAQ center. Belkins Tip : Create as many onboarding materials as you can. Time-lapse: 1-2 weeks.
Is Quora or Medium Dead?
nDash
SEPTEMBER 30, 2021
Quora: Founded in 2009, Quora is a question and answer-based website where users search for and obtain information. In short, they’re both knowledge-based sites where users pose or answer questions about specific topics—however; they go about it a bit differently. How Can Marketers Use Quora for SEO?
No Customer Experience Strategy? Don’t Panic – You’re Not Alone
Televerde
APRIL 20, 2021
Adaptive FAQs or knowledge bases. Artificial intelligence makes it easy to level-up your customer experience strategy with user-friendly tools. Look for inefficient touchpoints to improve with tools like: Chatbots to answer immediate questions. Triggered email nurturing journeys. Smart search or filtering features.
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