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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

Support Ticket Analysis: Use CRM data to identify common issues and concerns among your customer base. This knowledge can help create — FAQs Tutorial videos Knowledge-base articles. Source Another major way to retain SaaS customers is by upselling and cross-selling the product.

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Grow your B2B e-commerce business: A playbook for success

Sana Commerce

Customer service excellence : Invest in a knowledgeable customer support team that can address complex inquiries and provide personalized assistance. Offer self-service resources like knowledge bases and FAQs to empower buyers. Upselling and cross-selling opportunities remain valuable for brand growth.

B2B 52
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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

Cross-Channel Customer Experience. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. This is true no matter what you’re selling.

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Beyond answering common questions, these chatbots can greet your customers, serve up knowledge base articles, guide them through common business processes, can send out a field technician for field requests, and can route more complex questions to the right person. This will save you time and help you get your articles out faster.

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Customer Engagement Strategies

TrustRadius Marketing

A knowledge base is a resource that may include FAQs, how-to guides, tutorial videos, or even community message boards. By setting up a knowledge base on your website, you can give customers a self-service option. This will keep users interested in what you’re selling and what you have to say.

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Quora Marketing Guide 101: How to Promote Your Brand on Quora the Right Way

Webbiquity

This knowledge can help you with your brand positioning on Quora. And when you see how your competitors are promoting their affiliate products , you can glean which products sell the best for them. Cross-check your spelling, grammatical mistakes , and facts you are stating in the answer. 3- How do I start marketing on Quora?

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The Ultimate Guide to Sales Enablement

PureB2B

Sales enablement is the key to removing barriers and blockers that take your sales team away from selling. They'll be constantly playing catch up to the rest of your business, and struggle to sell in a confident manner. Your marketing team can create new campaigns based on your sales team's discoveries in customer conversations.