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Pega launches new AI buddy

Martech

Pega, the CRM and BPM software company, announced the launch of GenAI Knowledge Buddy, to generate answers for employees and customers based on a synthesis of content distributed across enterprise knowledge bases. It will be available in the first half of 2024.

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Win as One: The future of financial services teams 

Seismic

Seismic’s Professional Services team also collaborates closely to develop a streamlined distribution strategy tailored to your organization’s needs. Optimizing content distribution gives teams access to the most relevant materials precisely when needed, bolstering productivity and decision-making capabilities.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support. Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. Better employee training.

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Knowledge management in the age of social media

Biznology

The use of information, operational knowledge, and their distribution are able to lead an organization towards success. Efficient handling of these resources within an organization can be ensure by the use of knowledge base. The benefits of having a knowledge base are many.

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This week’s roundup of AI-powered martech releases

Martech

Sonic Foundry’s Vidable is a secure video knowledge-base platform designed to accelerate the distribution of content and improve the usability and value of enterprise video libraries. It includes Vidable Assistant which provides support, search and content generation capabilities through a conversational interface.

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Why AI will have the faults of human intelligence

Martech

Many believe that ChatGPT is getting worse, not better, as it becomes more widely distributed. Dig deeper: How to fight bias in your AI models The road ahead We have built business development and project manager assistants with a knowledge base created by integrating our proposal and project drives.

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How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Next, you can create customer satisfaction surveys. Review email service reports.