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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. You can set up a knowledge base to give customers a self-service option on your platform.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. You can set up a knowledge base to give customers a self-service option on your platform.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 These include centralized customer data, knowledge base creation, and ticketing. You can set up a knowledge base to give customers a self-service option on your platform.

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Rethinking CMS: Headless CMS for improved B2B Omnichannel Selling & Content Management

Valasys

The pieces of content created in a headless CMS are pure & can easily be repurposed & distributed across multiple channels including websites, mobile apps, digital assistant, virtual reality, etc. Headless CMSs are fully dependent on the elasticity of a cloud platform. It enables the readiness for Omnichannel selling : .

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Reinventing Sprout Social’s approach to big data

Sprout Social

Our Hadoop ecosystem depended on Apache Hbase, a scalable and distributed NoSQL database. ” This is when we began to evaluate Amazon’s Elastic Map Reduce (EMR) managed service for Hbase. We have created a common knowledge base across multiple teams that can help empower us to build the next generation of customer features.