Salesforce Marketing Cloud

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

Service 52

Service Customer Satisfaction Guidelines CRM 52

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Martech

APRIL 9, 2024

Our community came together in December at World Tour New York to learn about the latest marketing innovations and how to reach customers better. These integrations help companies connect their first-party data and execute automated, personalized advertising campaigns. What’s next in first-party advertising?

Paid Search Agency 104

Paid Search Agency Features Personalization Ads 104

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Heinz Marketing

APRIL 8, 2022

Because while reading a white paper or watching an instructional video might provide a basic understanding, it doesn’t answer personalized questions. So, why not let them turn to your community? The Value of Community Learning. However, a community is only as productive as its members. What support will you offer?

Communities 109

Communities B2B CMO Paid Search Agency 109

Stevens & Tate

APRIL 18, 2024

Lead Management : The use of automation software in lead management allows senior living communities to capture and store detailed information about each prospect, from initial inquiry through to move-in. This approach ensures that marketing for senior living reaches those most likely to be interested in such services.

Marketing Automation Services 52

Marketing Automation Services Communities Marketing Automation Automation 52

Martech

SEPTEMBER 9, 2022

But the first in-person Inbound conference since 2019 seemed the right forum to articulate it. Two kinds of disconnection — personal and technological — two solutions — building community and building a natively connected marketing, sales and service platform. Bringing us back together. The network effect. In your inbox.

Marketing Automation Services 104

Marketing Automation Services Communities Hubspot Enterprise Management 104

Thinkers360

MARCH 28, 2024

Thinkers360 Launches First-of-Its-Kind Brand Monitoring Tool Powered by B2B Analyst and Influencer Community Dallas, TX – March 29, 2024 – Thinkers360, a leading B2B thought leader community and analyst and influencer marketplace, today announced the launch of its groundbreaking brand monitoring tool.

Communities 60

Communities B2B Thought Leadership Tools Thought Leadership 60

Martech

AUGUST 31, 2021

“Community as a function of business and a function of practice has been a long time coming. That was Mike Rizzo, founder of the MO Pros community, in the first part of this two-part series on the significance of community marketing for brands. It’s just maturing. You need the technology to enable these things.

Communities 120

Communities Work Management Marketing Management Paid Search Agency 120

Sprout Social

JANUARY 9, 2024

Consumers expect that same level of service online. To create an exceptional customer experience, invest in your team’s social media personalization strategy. What is social media personalization and why are marketers prioritizing it? What is social media personalization and why are marketers prioritizing it?

Social Media 124

Social Media Personalization Media Work Management 124

Salesforce Marketing Cloud

DECEMBER 11, 2023

At Salesforce, we understand the unique value of community. That’s why we want to help you get the most out of the Trailblazer Community. Since its establishment in 2006, the Trailblazer Community has gained millions of members around the world. Peer-to-peer learning is a powerful tool for problem-solving and skill-building.

Communities 59

Communities Peer-to-peer Marketing AI Lead Scoring 59

SmartBrief - Marketing

JULY 31, 2023

In China, this trend has promoted the use of social media platforms WeChat and China’s original TikTok, Douyin , to build community-led brands and retailers. According to CMXHub , 66% of retail professionals say that their online community has positively impacted customer retention and 55% say that they have seen increased sales.

Communities 52

Communities Brand Identity Branding Work Management 52

ClickDimensions

MARCH 27, 2023

In our 5 Questions blog series, we profile our customers, partners and team members to help the ClickDimensions community become better acquainted. Today we will interview Barry O’Callaghan , Global Director of Marketing Services, to find out more about the Marketing Services team and their offering.

Work Management 98

Work Management Marketing Management Service Paid Search Agency 98

Litmus

FEBRUARY 6, 2023

The Community Spotlight—a monthly blog series highlighting some of the amazing members of the email community —is back! Every month, we’ll interview, highlight, and celebrate the splendid members of the email community. How did you first connect with the wider email geeks community? And underappreciated sometimes.

Communities 81

Communities Work Management Thought Leadership Design 81

Vidyard

MARCH 30, 2022

However, sometimes the best way to advance your career is by networking and learning from sales experts within the community. Top Sales Communities to Join 2.1 John Barrows John Barrows provides sales training and consulting services to some of the world’s biggest brands (think Salesforce, LinkedIn, and Okta). Josh Braun 1.2

Sales Management 103

Sales Management Communities Top of Funnel Cold Calling 103

Litmus

APRIL 14, 2023

The Community Spotlight—a monthly blog series highlighting some of the amazing members of the email community —is back! Every month, we’ll interview, highlight, and celebrate the splendid members of the email community. How did you first connect with the wider email geeks community? I am so happy that I did!

Communities 74

Communities Class Deliverability Paid Search Agency 74

Oktopost

MAY 12, 2021

It turns out that creating a brand community for your B2B company can give you that type of mouthwatering ROI. . B2B businesses need to foster a strong spirit of community to serve their clients and customers better. Let’s take a deeper look to learn how you can build a beneficial community around your B2B brand.

Communities 121

Communities Ad Building Brand Identity Branding 121

Salesforce Marketing Cloud

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

Peer-to-peer 98

Peer-to-peer Service FAQ Broadcasting 98

Salesforce Marketing Cloud

FEBRUARY 22, 2024

Working in field service is both rewarding and challenging. In fact, you may be the only person from your employer that a customer ever sees. While you may find your current work to be fulfilling, it’s worth taking time to consider how you’ll prepare for growth throughout your field service career. Here’s what they said.

Work Management 52

Work Management Service Practices Tips 52

Martech

JUNE 1, 2022

Our marketing services manager position may be for you. We’re seeking a motivated self-starter to join our growing marketing services team. A people person: enjoys customers, colleagues, and community members. Strong written and verbal communication skills. Are you equally left- and right-brained?

Work Management 115

Work Management Marketing Management Service Customer Satisfaction 115

Salesforce Marketing Cloud

JANUARY 4, 2022

In many ways, a healthy relationship between your brand and its community parallels that of a healthy relationship between two people. Community appreciation rests on simple tenets like respect and empathy, and a positive, long-lasting, and mutually-beneficial relationship should be celebrated whenever possible. Be patient.

Communities 98

Communities Loyalty Ad Building Brand Identity 98

Martech

MARCH 28, 2022

According to Pinterest, having four cycles allows for more personalized training, and extending those cycles to five weeks from four gives creators access to more dedicated time and resources. Individual recipients will get goods, cash and services valuing $25,000 and early access to Pinterest features. Processing.Please wait.

Communities 91

Communities Newsletter Training Paid Search Agency 91

ClearVoice

AUGUST 14, 2023

Given these advances, can credit unions and community banks still produce content that markets themselves effectively? Providing personalized service by understanding customer needs is still the goal of content marketing. Helping community banks optimize their content marketing initiatives and enhance their brand positioning.

Marketing AI 52

Marketing AI Communities Content Marketing Paid Search Agency 52

Salesforce Marketing Cloud

DECEMBER 14, 2023

It’s been a wonderful experience for our community to come together and learn about the latest marketing innovations, with a particular focus on what’s next in first-party advertising. These integrations help companies connect their first-party data and execute automated, personalized advertising campaigns.

Paid Search Agency 72

Paid Search Agency Personalization Ads Features 72

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Our research shows that 61% of customers would prefer to use self-service to resolve simple issues. That’s why an employee self-service system is a great way to empower your people while keeping costs low. How does employee self-service work? Find out today What is employee self-service?

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Biznology

JULY 19, 2021

Darius manages a team of 25 front-line customer service employees. Using the pharmacy at his local community health center was, in theory, a win/win for everyone. The post Organizational Confidence is Personal appeared first on Biznology. CONFIDENT ORGANIZATION. NOT-CONFIDENT ORGANIZATION. He loves his job. We can help.

Personalization 104

Personalization CPA Cost per Acquisition Work Management 104

Thinkers360

MARCH 8, 2024

Help us grow the Thinkers360 community by participating and sharing your own content and experience today! 20 Ajay Sachdeva Corporate Governance Advisory Services Contact Ajay Sachdeva Score: 41.14 27 Ashutosh Bhatawadekar Tata Consultancy Services Contact Ashutosh Bhatawadekar Score: 37.98 26 Karen Hardy, Ed.D Score: 39.47

B2B Thought Leadership 122

B2B Thought Leadership Thought Leadership Lead Scoring Lead Ranking 122

QuanticMind

AUGUST 29, 2023

Consumer trust plays a fundamental role in the financial services industry. The inherently personal nature of the products and services provided, coupled with their potential magnitude of impact, puts trust right at the center of the consumer relationship.

Trust Marketing 79

Trust Marketing Paid Search Agency Service Advertising Agencies 79

Salesforce Marketing Cloud

SEPTEMBER 21, 2021

Customer service agents go through a lot. So let’s celebrate the individuals behind the scenes: our customer service teams.”. National Customer Service Week 2021 is an opportunity to hear what’s top of mind for service leaders today as they support their service teams. Join the Service Insider Community.

Work Management 98

Work Management Service Training Loyalty 98

Sprout Social

JUNE 25, 2020

Like many organizations have in 2020, the Trevor Project has had to be agile in its messaging and digital programming to make up for loss of in-person touchpoints with its audience during the global pandemic. What you can learn. Reimagine your connection points. We're here for you ???????????. art by DOM&INK ??

Communities 125

Communities Touchpoints Video Marketing Resources 125

nDash

FEBRUARY 1, 2022

For our fourth round, we have a real estate & insurance writer, a mortgage & legal writer, a fitness blogger, and a journalist with expertise in the Deaf/HOH community. On a more personal level, I’m interested in food & cooking, hiking & camping, and travel. Seamus McKale. My name’s Seamus.

Communities 97

Communities Ad brokers Blogger Case Study 97

Valasys

JANUARY 23, 2024

Most website owners and SEO specialists need help to defend devoting a significant amount of time and money to this service. Because I’ll be showing you link-building services that will still be effective in 2024 in this piece. If so, you’re at the proper location.

Link Building 40

Link Building Service Ad Building Acquisitions 40

Thinkers360

MARCH 1, 2024

Help us grow the Thinkers360 community by participating and sharing your own content and experience today! 28 Kevin Benedict Tata Consultancy Services Contact Kevin Benedict Score: 36.48 25 Hessie Jones MyData Canada Contact Hessie Jones Score: 37.40 26 Vladimer Botsvadze VladimerBotsvadze.com Contact Vladimer Botsvadze Score: 37.40

Education 126

Education B2B Thought Leadership Thought Leadership Lead Scoring 126

Sprout Social

JUNE 18, 2019

Does the person who post as your brand on Facebook also work to develop the community that the company is part of? You’re simultaneously asked to be a customer support person, marketing person and occasionally, a graphic designer. Social media in a mid-sized company is no longer one person. Should they?

Social Media 112

Social Media Communities Work Management Marketing Management 112

Oktopost

NOVEMBER 21, 2022

All of the topics Oktopost cares so much about: employee advocacy, the state of marketing, and developing a personal brand – they’re in this episode! In this week’s episode of Behind the Post, Adeline Peters is taking the seat as host to welcome Colin Day , live and in person. Where marketing is headed in 2023. Meet Colin.

Personalization 62

Personalization Brand Identity Branding Youtube 62

Marketing Insider Group

SEPTEMBER 14, 2020

Limits customer lifetime value as they are not getting top-to-bottom engagement needed for customers to utilize the full portfolio of services. Sales Is Calling for More Personal Account-Based, Conversational Support to Win, Protect & Expand Specific Accounts. Closes 30 – 35% of the time.

Differentiation 181

Differentiation Enterprise Management Work Management Marketing Management 181