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10 Best Leading and Lagging Marketing Performance Indicators to Increase ROI

Webbiquity

Social Media Posts Shared. There are also a variety of other leading indicators from social media that you can track on Facebook, Twitter, TikTok, Instagram, LinkedIn, and other sites. Churn Rate. Customer churn is an unfortunate reality for every business. NPS (Net Promoter Score). Customer Satisfaction.

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10 Ways Predictive Analytics Can Help You Achieve Your Marketing Goals

Marketing Insider Group

Learning which types of content resonate best with your audience (or different audience segments) and which channels they’re using most can inform future content marketing decisions. For example, let’s say you run a marketing firm that sells content marketing software and a complementary social media tool.

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Customer Churn: What is it and How Can You Avoid It?

BenchmarkONE

No matter how you look at it, if you want to grow your business, the number of new customers you bring on each month needs to exceed your churn rate. Right now, as our economy seems very uncertain, beating customer churn is an absolue must. What is Customer Churn Rate? How to Calculate Customer Churn Rate.

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40 Marketing KPIs Your Team Needs to Track

Zoominfo

Supporting current customers is just as important as gaining new ones: Customer lifetime value (CLV) Customer retention — per year or quarter Number of support tickets submitted and resolved Time spent onboarding Churn rate. Digital Channels and Content. What’s digital marketing without digital assets? Web Analytics.

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Is Your B2B Marketing Working? These 10 Metrics May Hold the Answer

Marketri

It’s best to check CAC periodically, especially after launching a new campaign or adding a new marketing channel. Churn Rate Churn rate is a measure of how well you’re retaining customers. While you might see a temporary spike in CAC, a continued upward trend means it’s time to reevaluate your marketing.

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Five Ways to Reduce Your Customer Churn Rate

Webbiquity

Given that it can cost five times more to attract a new customer than to retain an existing one , almost every business can improve profitability by keeping its customer churn rate (the percentage of people who stop doing business with you, for one reason or another) low. Ask your customers for feedback (and act on it).

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Beyond Acquisition: 7 Ways B2B Marketers Can Lift Customer Retention and Lifetime Value

Heinz Marketing

Teams that utilize channels like social media platforms to interact directly with their audience open a continuous feedback loop that you can use to improve your product. You want to invite communication beyond transaction points that build a unique customer experience. Measure What Matters Marketers must go beyond vanity metrics.