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Six Proven Strategies to Build Customer Relationships and Brand Loyalty

Webbiquity

According to Gartner , B2B buyers today spend only 5% or 6% of their time with sales reps while comparing multiple suppliers. Gartner also found that when B2B buyers are making purchase decisions, they spend most of their time independently researching the brand online. Create personalized and valuable experiences.

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10 Strategies to Harness the Power of AI and Beyond in Sales

Lead Forensics

Studies by Gartner reveal that companies that leverage AI for customer sentiment analysis experience increased customer retention rates, as they can address issues before they escalate and foster loyalty through proactive communication. Amazon Comprehend: Provides sentiment analysis capabilities as part of Amazon Web Services (AWS).

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Siri and Alexa may be used by protesters to attack customer support channels

Martech

Virtual assistants like Siri and Alexa, which are a growing part of the digital customer experience, from discovery via search marketing to customer support, may soon be used by protesters to disrupt organizations by flooding customer support channels , according to a study by Gartner. By the end of next year there will be 8.4

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Supply chain woes for the holiday season?: Tuesday’s Daily Brief

Martech

A new study on how people’s brains react to video-based sales email versus text-based email showed participants largely felt positive and happy when viewing video email. B2B DecisionLabs, a division of Corporate Visions, recently partnered with Vidyard to conduct the study. It turns out there might be a scientific reason for that.

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How Personalization Is Changing Content Marketing

Contently

Back in 2015, technology market researcher Gartner published a statistic that sent waves throughout the marketing world: By 2018, companies that have “fully invested in all types of personalization” will outsell companies that have not by 20 percent. One thing is clear: Personalization works.

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Content Marketing During a Downturn: Here’s What the Conventional Wisdom Gets Wrong

Contently

As multiple researchers have found over decades of studies, stopping your marketing efforts during tough times is a mistake. Data shows that proactive marketing “ pays off ” during recessions—for brands across industries, including the likes of Toyota, Amazon, Coca-Cola, etc. It turns out that advice is dead wrong.

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45 Emerging Technology Stats to Know in 2020

Hubspot

Each morning, I wake up to my Amazon Echo's alarm and ask Alexa about the weather. In fact, a Deloitte study found that a growing number of private companies are more heavily prioritizing emerging technology and hiring talent in their annual budgets. In a 2018 study based in the U.K. In 2019, 42.9 eMarketer ). Vibrant Media ).