Building Loyalty Evolves with Data, Smartphones, and Personalization
Zoominfo
SEPTEMBER 10, 2020
Figure 1 : Various loyalty-related job titles have risen steadily at companies since 2010. The Internet Changes Loyalty Approaches (1995–2010). An analysis of job title growth by ZoomInfo is clear: Titles with “customer experience” in them have outpaced job titles with “loyalty” or “influencer” in them since at least 2010.
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