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How our Support Team Contributes to Product Launches

Buffer

It's also a significant time for our Support team. A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it.

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LiveIntent Taps Retail Media Product Leader to Support Continued Success & Innovation

Liveintent

LiveIntent , is proud to announce the hire of Mike Pisula as VP, Product Development. In his role, Pisula will lead go-to-market efforts and drive product strategy and execution for the company with an emphasis on retail media. Previously, Pisula was SVP of Data Product at CitrusAd, the Epsilon-backed retail media offering.

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Moz’s GTM Decision Tree – How to Determine the Level of Marketing Comms & SLA Necessary to Support Product Releases

6sense

The post Moz’s GTM Decision Tree – How to Determine the Level of Marketing Comms & SLA Necessary to Support Product Releases appeared first on 6sense. Framework created by Brittani Dinsmore, Director of Marketing at Moz.

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How HubSpot Service, Support, and Sales Reps Stay Productive on a Noisy Floor

Hubspot

As a customer-facing representative — whether you work in sales, service, or support — you’re probably used to working in a busy, noisy office space. Perhaps you work in an office space with customer service and support reps working to assist customers over the phone or video chat throughout the day. Stay Focused and Productive.

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The Art and Science of Explaining Your Product Strategy

Speaker: Jason Tanner, CEO of Applied Frameworks

Ideation, discovery, research, and analysis all inform the development of a product strategy that evolves iteratively as the product team learns more about customers, their problems, and potential solutions. However, effective communication of product strategy often presents challenges for product leaders.

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The Best New Type of Content to Support a Product Launch: A HubSpot Experiment

Hubspot

Here at HubSpot, we obsess over our product -- how it’s built, where it’s headed, and how we talk about it. Every update, from minor feature tweaks to major product launches, are pored over by a team. Developers and product managers handle the creation and vision of individual products. The Hypothesis.

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What You Need to Know About OpenAI CustomGPT

Marketing Insider Group

CustomGPT adjusts to your business’s language, tone, and objectives, making it versatile for various tasks like content creation or customer support. CustomGPT evolves with your business, learning from new data to enhance accuracy and relevance, and can be integrated across different business functions for targeted support.

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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Leveraging a data provider to help identify and connect with qualified prospects supports company revenue goals by alleviating common headaches associated with prospecting research and empowers sales productivity. So what’s the problem? Many organizations fail to properly evaluate vendors during the selection process.

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Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

However, negative feedback can offer actionable insights to build a stronger product and customer experience. How to successfully enable your customer support team to be proactive with handling online customer feedback.and more! Tune into the webinar to learn: What specific channels do customers go for feedback.