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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

ANNUITAS

Here are more details on each: A new AI-powered Page Designer to optimize product display and information to drive conversions and reduce returns of merchandise. Segment Creation is designed to help retailers improve targeting and personalization using GenAI prompts, with data from inside the user’s Data Cloud instance.

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4 ways to add personalization to your emails right now

Martech

CPG segmentation. If your brand is being cautious, try a simple reminder with the first email and then (if they don’t purchase) a discount in the second. It’s the email equivalent of merchandising and understanding which complementary or accessory products would naturally fit for purchase. or demographic-based segments.

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Personalization, segmentation, testing: How email marketers can use AI

ClickZ

More sophisticated segmentation. Segmentation is the separation of your email subscribers into smaller groups based on common characteristics, often demographics such as age, gender and geography. Determining those segments historically involved manually weeding through data. Who’s likely to make a purchase in the next week?

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Predictive Analytics: Should Automated Content Selection Work by Segment or Individual?

Customer Experience Matrix

The point was the difference between basing content selection on individuals and on segments. I have never considered the distinction to be especially important, since segment membership is determined by individual behaviors and individual-level decisions are guided by behavior patterns of groups.

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What Generative AI Leaders Know That You (Probably) Don’t

Salesforce Marketing Cloud

Consider this example of Rossignol’s new Super Heretic bike, from a recent demo: When adding the bike description to its ecommerce site, merchandising teams could use Einstein’s gen AI capabilities to generate that content, based on past product descriptions and public information. What might that look like in the future? The other upshot?

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The latest marketplace updates you should know

ClickZ

Target promotes Lisa Roath to Executive Vice President and Chief Marketing Officer Lisa Roath previously served as Senior Vice President of food and beverage merchandising. Additionally, explore incorporating emerging brands into your product assortments to appeal to diverse customer segments and foster loyalty.

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Why and how to use loss aversion in email marketing (plus 4 examples)

Martech

That just creates disgruntled customers, who likely will regret their purchases — something that can rub off on their experience with your brand and affect your customer lifetime value. Missing out on products your data tells you they purchase regularly. Losing a beneficial feature. Did it sell out previously?