2023 Predictions: Experience, Ecommerce and Transformation
Martech
DECEMBER 28, 2022
For example, we expect to see a rise in conversational AI and chatbots as the front line of customer support and service by automating high volume, repetitive processes. For example, consumers will be able to make purchases while on Instagram or while cycling on their Peloton — all without being redirected to an ecommerce site.
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