Remove customer relationship

Biznology

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Deepening B2B customer relationships with “the funnel beyond the funnel”

Biznology

I’ve long observed that B2B marketers focus too much on lead generation, and not enough on current customer expansion and retention, which is, after all, where the bulk of profits lie. When asked, the typical B2B marketer will say that 80-85% of their effort goes to customer acquisition. This is a mistake. marketing program?

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How customer experience supports brand loyalty through relationships

Biznology

We’ve all heard and read a lot about customer experience recently and how the study of and practice of CE Marketing has become an area of specialization and innovation. To begin, attention to customer lifecycle or product consideration cycles in any meaningful way is still absent at the retailer level.

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How does a bank improve customer relationships?

Biznology

In a world of drive-through windows and automated teller machines, you might not even think about what kind of relationship you have with your bank You take for granted that its policies are more important than who you are, but does it have to be that way? BC: That's a tough one, because we're had a many great testimonials from customers.

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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. The goal is to convert leads into paying customers, build relationships with them, retain them, and turn them into brand advocates. In this article, you will learn how to collect and use big data to strengthen customer service.

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Switch the user interface to accelerate growth and leadership

Biznology

Your personal search history is used to customize your new searches. You’ll also gain an always-on relationship by adding it to one or more of your shared life spaces. Customer-vendor relationships will be transformed. They will empower always-on connected consumption relationships.

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Forget Rewards: Why B2B Loyalty Marketing is Different

Biznology

Segment your customers by value and differentiate your treatment of them. Identify and deliver on the differentiated treatments that are likely most valued by the customers. Build, and deepen, your customer relationships. This is why salespeople become friends with their customers. There are better ways to go.

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B2B CMOs: Shift Your Priorities Beyond Leads

Biznology

In short, marketing should be providing support across the entire customer relationship. Here’s where marketing can step in to provide more arms and legs to the task of identifying opportunity in the account, fending off competitors and deepening the customer relationship in general. Lead Nurturing.